Job Description

Responsibilities :

• Review, analyze, process and document parts requests in an accurate and timely manner according to company standards.
• Assist Repair Superintendent with closing repairs and scheduling.
• Process Non-Billable Repairs.
• Task Repair Technicians to upcoming assigned jobs.
• Process Repair payroll.
• Review Dispatch callback report to identify all callbacks held for morning service.
• Review unassigned tickets with service superintendent or service manager.
• Review and update Shared Calendar, On Call Manager and On Car List. Sends detailed notification to Dispatch daily by 2:00PM.
• Obtain updates from superintendent to update the Down Car List. Communicate down car information to dispatching.
• Provides status to National Accounts and customers on open work orders, completed callbacks and repairs. Update evening ticket with the monthly work order #.
• Maintain and track field employee vacations requests and enter into Ops tracking system.
• Act as liaison between the branch operations and regional dispatch.
• Entering time and expense manually for payroll, cost corrections and Friday payroll submission.
• Performs research and review for Service Manager - which may include running Account History reports, work in process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls.
• Assign assistant tickets to mechanics, as needed.

Qualifications :

• Two or more years of customer service experience in a heavy call volume environment is required.
• Elevator part knowledge and five or more years elevator technical experience is a plus.
• Working knowledge of Word, Excel and heavy Outlook is required.
• Effective verbal and written communication skills are required.
• Must be organized and detail-oriented to perform and manage tasks as assigned.
• High school diploma/GED

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