Job Description

Assistant Manager - Retail Store

JOB DESCRIPTION:

A Spartina 449 Assistant Manager assists the Store Manager in motivating and inspiring their team to achieve store productivity goals. They help the Store Manager to analyze week to date, period to date, and year to date sales, and develop action plans to drive sales. Other responsibilities include; managing payroll budgets to ensure store’s contribution is on target, ensuring the individual and collective skills of the team are utilized effectively, and both the staff and customer experience is positive. Assists Store Manager in recruiting and hiring appropriately to ensure store is fully staffed at all times. Effectively manages store operations, ensuring consistency and compliance. They are required to have prior management retail experience, be able to work nights, weekends and holidays, and have a flexible work schedule.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Be an ambassador for Spartina 449 at all times
• Merchandising and Retail Operating Standards
• Must exhibit exceptional customer service at all times
• Utilize effective interactivity to comfortably connect with our customers, understand their needs and wants
• Embraces Spartina 449’s core cultures
• Responds resourcefully to customer requests and concerns
• Processes accurate and efficient sale and return transactions
• Understands and utilizes basic selling skills to properly engage and present options to our customer
• Creates an inviting environment for customers by maintaining a neat and clean store
• Perform front end responsibilities such as cashier, returns, and reserve online pick up in store with no impact to the customer experience
• Adheres to all company policies procedures & safety standards
• Able to multitask on assorted merchandising and sales responsibilities
• Performs other related duties as assigned
• Assists Store Manager in responsibility for the store.
• Consistently creates a welcoming environment for the customer by greeting and assisting; as well as quickly responding to customer inquiries and needs.
• Demonstrates desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers.
• Assists Store Manager with providing a strong leadership presence and control in store, while ensuring that all customers receive good service and quality merchandise.
• Utilizes company tools to diagnose opportunities and develops action plans to improve performance.
• Forecasts/reforecast business, focusing on productivity to meet sales goals.
• Regularly communicates with Store Manager to discuss strengths, opportunities, and trends in business.
• Assists Store Manager in partnering with corporate office personnel to increase sales, drive/promote merchandise categories, and expand markets
• Helps Store Manager in identifying training needs and providing ongoing training opportunities to the team as needed.
• Leverages individual staff strengths, and creates developmental plans to prepare all level positions for future growth within the organization.
• Assists in hiring to the needs of the business, actively recruiting to ensure open positions are filled quickly.
• Assists Store Manager in delivering consistent, in the moment, feedback and coaching.
• Ensures company standards are met for store and associate appearance at all times.
• Prioritizes, plans, and adjusts schedules as necessary to maximize sales.
• Plans, coordinates, and executes all Merchandising direction, replenishments, and sales promotions in a timely manner.
• Ensures all pricing, signage, and displays are correct at all times.
• Receives regular deliveries and stocks sales floor in a timely manner.
• Responsible for controlling inventory stock levels and reordering as necessary within budget.
• Enforces all company policies and procedures, including health, safety, and security.
• Manages and controls shrink.
• Performs all duties as directed by supervisor.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Basic Skills required:

• Able to engage and speak to customers
• Able to motivate team members
• Lead by example
• Able to work a flexible schedule
• Learns the Spartina 449 culture and lives the “Brand”
• Manager deposit
• Computer skills

Reporting to this person: Store Manager

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