About the Company - At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.
About the Role - The Assistant Operations Manager will be a hybrid role assisting in the oversight of the housekeeping area and front office staff. This includes public areas and night cleaning, cash control for agents, staffing needs, and guest services. This requires a solid understanding of housekeeping and laundry supplies and pars and will assure all safety and security policies and procedures are followed. Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. is helpful. These responsibilities may also include staff training, development and scheduling. The Assistant Operations Manager will promote an atmosphere that insures customer and associate satisfaction. This position requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members.
Qualifications
· A true desire to satisfy the needs of others in a fast-paced environment.
Refined verbal and written communication skills.
· Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
· 2-3 years of progressive hotel Rooms Management experience
· Service oriented style with professional presentations skills
· Hotel/Hospitality degree an asset
· Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
· Must be proficient in Microsoft Word and Excel
· Must have excellent organizational, interpersonal and administrative skills
Pay - Competitive pay and benefits package
Equal Opportunity Employer
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