Job Title: Automotive Functional Consultant – Automotive Aftersales & Services
Work Location: Newark, California
Contract: 6+ months (extendable)
Skills
Mandatory Skills : MN Process Manufacturing
Job Description:
We are seeking an experienced functional consultant with a thorough understanding of the Dealer Management Systems for Automotive / Industrial / Heavy Equipment sector
Requirements:
· Bachelor's degree in Engineering, Business, Science, Statistics or a related field.
· 10+ years of experience in the automotive / industrial / heavy equipment domain or relevant consulting experience in these industries.
· Experience with Agile Project Management tools like Azure Devops or JIRA and
· Exceptional analytical and problem-solving abilities, with a strategic mindset and attention to detail.
· Excellent communication and interpersonal skills, with the ability to build relationships, influence stakeholders, and present complex concepts to non-technical audiences.
·
Responsibilities:
· Functional Consulting : Lead the process cataloguing and functional design for next generation aftersales and service systems for a leading EV manufacturer.
· Should have implemented at least one or more E2E Dealer Management Systems including in depth understanding of functional modules such as – Sales , Inventory Management , Parts & Service Management, Warranty, Integrated accounting , CRM etc.
· Strong understanding of high-voltage safety, battery diagnostics, and EV service tools would be an added advantage
· Should be able to drive workshops with business stakeholders , articulate requirements and build user stories for product backlog creation
· Create detailed user stories for the technical team and take accountability for clarity and consistency
· Drive user demos and coach the business team for conducting User Acceptance Testing (UAT)
· Should have full implementation lifecycle experience in Agile methodology. (2 or more programs)
· Should be able to work effectively with the technical team to ensure delivery timelines , quality & schedule are met.
· Should have worked in a multi-vendor / stakeholder environment and has managed multi-workstream complex projects with minimum foresight
· Will be responsible for ensuring that all deliverables are met in a timely manner, is able to manage program risks, interdependencies, manage stakeholder expectations, provide accurate reporting to leadership at a program and workstream level as well