Job Description

Just east of the Pacific and slightly north of Expectation.

Welcome to Fairmont Grand Del Mar. An elegant tribute to classic Mediterranean estate, seamlessly fusing old-world charm with modern luxury. Here, an award-winning, Renaissance-inspired spa, critically acclaimed dining, exclusive boutique shopping and championship golf course.

Growth and advancement is not only available, it is actively encouraged. We promote a balanced life for our colleagues, continuously seeking new ways to improve our environment and to support our beautiful home of San Diego.

Job Description

The Beverage Cart Attendant is responsible for taking the guest’s food and beverage orders. This is a fast-paced position with constant customer/member interaction. This person must be highly motivated, energetic, and possess great communication and organizational skills.

 

Represent the Club with Professionalism:

• Serve as a representative of the Club, displaying courtesy, tact, consideration, and discretion in all interactions with other staff, management, members, and guests.

Food and Beverage Service:

• Accurately take and deliver food and beverage orders, ensuring prompt and courteous service.
• Handle all guest checks according to Hotel policy, ensuring accurate billing and secure handling of transactions.
• Possess knowledge of alcohol and understand drink and bar service standards.
• Maintain a neat and clean workstation.

Event Support :

• Assist in the setup and execution of special events and functions held in the lounge, locker room, or other areas.

Cart and Storage Maintenance:

• Clean, organize, and stock the beverage cart and storage area to ensure efficient service.
• Regularly check inventory levels and restock as necessary.

Member Engagement:

• Make every effort to learn members’ names, interests, etc., to provide personalized service.
• Accommodate all member/guest needs/requests promptly and courteously.

Guest Service:

• Assist guests in a friendly, professional manner to provide the best possible service as specified in The Grand Del Mar’s service standards.

Professional Appearance:

• Maintain a congenial appearance to positively represent the Club.
• Maintain proper uniform, ID badge, and nametag at all times to ensure professional appearance and identification.

Independent and Team Work:

• Work well independently and collaboratively with the support team at the Clubhouse.
• Maintain communication with colleagues to ensure seamless service.

Equipment and Supply Management:

• Maintain pars and equipment as needed to accomplish all service tasks effectively.
• Report any maintenance or supply issues to the supervisor promptly.

Completion of Side Work: Complete all side work as assigned by the Supervisor or Manager, including cleaning tasks and preparation for the next shift.

Feedback Implementation:

• Collect and act upon feedback from members and guests to continually improve the quality of service and facilities.

Training and Development:

• Participate in regular training sessions to stay updated on service standards, new products, and safety procedures.

Adhere to Safety Regulations: Comply with all Club Safety Regulations and actively participate in ongoing Safety Seminars to ensure a safe environment for everyone.

• Understand and apply golf course etiquette to enhance the guest experience.

Other Duties: Perform other job-related duties as assigned by the Clubhouse Grill General Manager or Director of Golf, ensuring flexibility and adaptability to meet operational needs.

Qualifications

• Valid Driver’s License: Required for potential errands or transportation tasks.
• Education : High School graduate or equivalent, demonstrating basic educational attainment.
• Flexible Work Schedule: Ability to work weekends, evenings, and holidays as needed to accommodate the Club’s schedule.
• Customer Service Excellence: Demonstrated refined customer service and interpersonal skills to ensure a positive experience for members and guests.
• Sales Skills: Ability to upsell and promote menu items to enhance guest satisfaction and increase sales.
• Positive Attitude: Maintain a positive, enthusiastic, and accommodating attitude at all times.
• Member Familiarity: Must become familiar with and accustomed to members' interests and preferences to provide personalized service.
• Effective Communication:
  • Must be able to communicate effectively with members, guests, and employees.
  • Proficiency in the English language is essential for clear communication.
  • Multilingual abilities are a plus to cater to a diverse membership base.
• Problem-Solving Skills: Ability to think quickly and resolve issues in a professional manner.
• Attention to Detail: Ensure meticulous attention to detail in all aspects of the role, from cleanliness to service quality.
• Team Collaboration: Ability to work well in a team environment, supporting and cooperating with colleagues and management.
• Knowledge of Safety Protocols: Understanding and compliance with safety protocols and procedures.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Fairmont Grand Del Mar is proud to be an Equal Opportunity Employer. EOE/M/F/D/V

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Job Tags

Full time, Worldwide, Flexible hours, Shift work, Weekend work, Afternoon shift,

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