Job Description

Coke Florida is looking for a Claims Manager based out of our Tampa HQ location, working Monday - Friday.

What You Will Do:

Coca-Cola Beverages Florida seeks to add a key member to its team by employing a dynamic business professional as its next Claims Manager – Enterprise Risk Management.

The Claims Manager under the general direction of the Director of Risk Management and Sustainability and the Senior Manager of Enterprise Risk Management is responsible for helping with the administration of Coke Florida’s risk management program including:

• Assistance with all casualty claims managed across the organization from intake to settlement with high emphasis on AL/GL claims
• Monitoring of Return -To- Work program
• Interact with managers, vendors, and leadership to execute risk management strategy

Roles and Responsibilities:

• Conducts audits of the claims process to include coverage analysis, investigation, valuation, scope, estimate, reserving and the accurate disposition of claims
• Interface with outside adjusters/TPA/and defense counsel in claim handling
• Communicates effectively with agents, policyholder, TPA, and all External and Internal Stakeholders
• Monitor and diary of claims via use of internal RMIS system
• Provide technical direction and authority on files as warranted
• Oversight of RTW program administration
• Interface with internal managers and supervisors on incident reporting and post-incident investigation
• Work within the team to request sufficient authority to push claims to closure per Chart of Authority
• Prepare and oversee reports to specific business units as needed
• Attend department wide meetings, trainings and quarterly claims review
• Continually develop ways to mitigate risk and reduce liability and claim expense
• Develops, analyzes and reports metrics useful in measuring claim performance as well as the effectiveness of the claim’s operations

For this role, you will need:

• Bachelor’s degree and/or relevant work experience in field
• At least 5 years of experience in insurance claim
• Comprehensive knowledge of claims, claim management and insurance
• Willingness to travel as assigned

Additional Qualifications that will make you successful in this role:

• Ability to work well within a small team
• Attention to detail and ability to follow through
• In-depth understanding of legal regulations
• Excellent analytical and problem-solving skills
• Customer service background
• Ability to organize, document, and control both digital and physical data

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Coke Florida reserves the right to revise the job description at any time and to assign additional duties and responsibilities as needed.

Employment with Coke Florida is at-will. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions of their job, absent undue hardship.

Coca-Cola Beverages Florida is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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