Job Description

We are not working with external recruiters or search firms for this position - please do not reach out.

Company Overview:

Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration solutions for multi-family, single-family, and commercial properties nationwide. With expertise in flooring, carpet cleaning, turnkey solutions, interior and exterior renovations, restoration, and design, we simplify projects while maintaining exceptional quality. Built on integrity, innovation, and strong partnerships, Renova One is more than a vendor—we’re a trusted partner committed to enriching spaces and creating lasting value. As a private equity-backed company, Renova One offers the opportunity to work closely with leadership and portfolio operations teams to drive growth and create lasting value.

Position Summary:

The Client Service Specialist serves as a key point of contact for clients, providing bilingual (Spanish/English) support and ensuring timely, accurate communication throughout the order and service process. This role requires a high level of empathy, professionalism, and strong communication skills to deliver exceptional customer service. The Client Service Specialist collaborates closely with internal teams to manage orders, resolve issues, and support efficient front-office operations.

Responsibilities & Duties:

Administrative, Customer, and Communication Management

• Answer and direct incoming calls related to telephonic orders, warehouse deliveries, invoice inquiries, and inspection visits.
• Greet, admit, and escort office visitors and clients in a professional and courteous manner.
• Enter and manage orders received via email from property managers.
• Accurately document order details, status updates, and customer notes within internal systems.
• Follow up on “On Hold” and canceled jobs to confirm next steps or finalize closures.

Installer and Project Coordination

• Manage daily communication with installers, providing job information, updates, and logistical support.
• Maintain clear and consistent communication with project managers regarding order progress and site updates.
• Facilitate coordination between project managers and property representatives to ensure accurate project execution.

Data Management

• Scan, rename, and upload cut sheets, vinyl, and carpet work order packets to Global and Pilot systems.
• Ensure all project-related documentation is accurately filed and maintained for easy retrieval.
• Maintain organized records of orders, communications, and project notes.
• Responsible for managing order entry and fulfillment processes during the company’s transition to the RFMS system.

Qualifications:

• At least 2 years of professional experience in a customer service or client support role
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and manage competing priorities in a fast-paced environment
• Proficiency in Microsoft Office and experience using CRM or customer service software
• Experience with RFMS is a plus
• High school diploma or equivalent required; associate’s degree preferred

Other:

• All offers of employment are contingent upon a background check
• Your information will be kept confidential according to EEO guidelines

We are not working with external recruiters or search firms for this position - please do not reach out.

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