Job Description

About Kashable

Kashable is a fast-growing, venture-backed FinTech startup headquartered in NYC. We provide inclusive, socially responsible, low-cost credit to American employees, offered as a voluntary benefit through their employer. Kashable has raised nearly $400 million in capital and has provided more than $1.25 billion in loans to working Americans across a footprint of employer clients representing 4 million employees. Founded in 2013 by a team of serial entrepreneurs with deep industry experience, Kashable has become the leading provider of financial wellness solutions in the workplace, serving many Fortune 500 companies, governments, hospitals, and universities. We are a dynamic, ambitious, and hard-working team redefining financial well-being for working Americans.

Location

Kashable is located in Las Vegas, NV.

Office expectation: In-person attendance is required 3–4 times a week to collaborate effectively with the team.

Your Mission

We are seeking a skilled Operations Specialist to focus on collections under the guidance of our Director of Collections. You will play a key role in maintaining and strengthening the financial performance of our loan portfolio.

Our Collections Team is a highly motivated, client-facing group based in New York City and Las Vegas. We are driven to reduce delinquencies and recover charged-off accounts by offering alternative payment and settlement solutions—always with empathy and efficiency

Key Responsibilities

• Make a direct impact on the company's financial performance. Carve your own path to success through strong performance against clear KPIs.
• Master our products and systems to efficiently resolve inquiries and help bring accounts current.
• Review and manage assigned delinquent loans by gathering background information, documenting member conversations, and ensuring required communications are sent.
• Conduct outreach to debtors via phone and email to assist users with resolving their delinquencies.
• Evaluate each debtor’s financial situation to offer personalized solutions and support.
• Speak directly with customers about delinquent payments, investigate concerns, and verify charge accuracy.
• Research and recommend collection strategies while escalating account issues to management when needed.
• Analyze and improve collection techniques, offering feedback to leadership.
• Manage both inbound and outbound collection calls.
• Review user agreements and terms as necessary.
• Support customers and prospects across multiple channels—including live chat, email, and phone.

Recipe for Success

• Bachelor’s degree.
• Strong communication and persuasion skills.
• A competitive spirit and a collaborative mindset.
• 2+ years of experience in collections within a fast-paced environment.
• 1+ year of experience managing high-volume calls.
• High proficiency with computers, G-Suite, and the ability to quickly learn new tools and processes.
• Proven analytical and problem-solving skills, with a passion for process optimization.
• Strong negotiation, verbal, and written communication skills.
• Detail-oriented with a passion for accuracy.
• Comfortable spending a significant portion of your time speaking with customers over the phone.
• Demonstrated ability to collaborate with teammates and juggle multiple priorities effectively.

Cherries on Top

• Bilingual in Spanish.
• Experience in loan servicing.
• Background in finance.
• Experience working in a startup environment.

Perks & Benefits

• Medical, dental (including orthodontics), and vision insurance
• PTO and holidays
• 401(k) plan with employer match
• Paid parental leave
• Subsidized ClassPass membership
• Voluntary life and disability insurance
• Flexible Spending Accounts (FSAs)
• Commuter benefits
• Pet insurance
• Weekly catered lunches and a fully stocked kitchen
• Team events, lunch & learns, happy hours, birthday celebrations, and volunteer opportunities

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