Job Description

Leeds Professional Resources is seeking an experienced and customer-focused Commercial Construction Services Manager to join a growing team in Matthews, NC. This role will serve as the primary liaison between clients and our plumbing operations team, ensuring client satisfaction, managing service contracts, and coordinating commercial plumbing projects from inception to completion. The ideal candidate has a strong background in mechanical contracting, excellent communication skills, and the ability to build and maintain long-term client relationships.

Responsibilities

• Act as the main point of contact for commercial plumbing clients, providing exceptional customer service and timely responses.
• Manage and develop client relationships to increase repeat business and long-term partnerships.
• Oversee commercial plumbing service agreements, including renewals, proposals, and contract management.
• Work closely with project managers, field supervisors, and technicians to ensure projects and service calls are completed to client expectations.
• Coordinate scheduling, budgeting, and resource allocation for plumbing services.
• Conduct site visits, attend client meetings, and provide technical support as needed.
• Track and report on client satisfaction, project progress, and service performance.
• Identify opportunities for additional services and support sales efforts to grow the plumbing division.
• Ensure compliance with company safety standards, local codes, and industry best practices.

Qualifications

• Bachelor’s degree in Construction Management, Business Administration, Mechanical Engineering, or related field preferred (or equivalent work experience).
• 2+ years of experience in commercial plumbing, mechanical contracting, or a client services/management role within the construction or facilities industry.
• Strong knowledge of plumbing systems, codes, and service operations.
• Excellent communication, negotiation, and relationship management skills.

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