Job Description

The Customer Care Representative serves as the key liaison between Comfort Systems USA and its customers, ensuring a seamless experience. This role focuses on building strong relationships, addressing concerns promptly, and delivering solutions that enhance satisfaction and retention. Additionally, the representative drives customer loyalty, identifies growth opportunities, and supports the company's overall success. Travel is required. (Traveling to Dothan, AL to Panama City, FL)

Compensation

• Annual Salary $50,000/year + commission
• Mileage reimbursement, vehicle allowance and cell phone allowance

Position Scope:

• Develop and maintain strong, long-term relationships with key accounts, ensuring a deep understanding of their needs and preferences.
• Implement strategies to retain customers, addressing any issues or concerns promptly and effectively.
• Gather customer feedback by completing customer care surveys and provide to Service Managers and Admin
• Attend cross-divisional renewal meetings on cross-divisional accounts as needed.
• Focus on renewing and up-selling maintenance contracts with customers
• Notify the appropriate sales representative for equipment additions, coverage upsells, and contract increases, or Project Sales for project-specific needs and pricing.
• Manage assigned customer accounts to ensure satisfaction, retention, and growth.
• Meet with customers face-to-face as needed to review contracts, resolve concerns, and strengthen relationships — this role requires both in-office and on-site presence.

Requirements:

• Adapt to individual and team work environment
• Proficiency of Microsoft Office products
• Strong interpersonal skills, achievement oriented, self-motivated, and organized
• Valid driver’s license
• Ability to pass a full background, drug screen, and MVR.
• Account management experience is a plus and will be strongly considered for this role.

Comprehensive Benefits

• Medical, Vision, Dental
• Paid holiday and vacation
• 401(k) Plan with a corporate match and multiple investment options
• Training and Development Programs
• Employee discount programs
• Company-paid and voluntary life insurance
• Company-paid and voluntary accidental death & dismemberment (AD&D)
• Company-paid short-term disability
• Vehicle discount purchase programs

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Comfort Systems USA (Southeast), Inc. is an equal opportunity employer in all aspects of employment and prohibits discrimination and harassment of any type to all individuals regardless of race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We strive to foster a work environment that includes and embraces racial, ethnic and gender diversity and other individual differences. Our commitment to diversity and inclusion helps us attract and retain the best talent, enables employees to realize their full potential, and drives high performance through innovation and collaboration.

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