Our client a company focused on digital health technology for post-acute rehabilitation is looking for a Customer Care Coordinator to join their team in Falls Church, Virginia. This is a 5-month contract fully onsite position.
As their Customer Care Coordinator you will serve as the liaison for our customers and our company, providing excellent, customer-focused services to patients, medical professionals and the community.
Responsibilities:
• Answers patient customer service calls for all Inova Hospitals and department call center queues.
• Follows customized departmental protocols and algorithms to process patient calls in accordance
with Inova and HIPAA policies.
• Utilizes the call center database and Inova web resources to provide the most up-to-date
information to patients, providers, and Inova team members.
• Utilizes web resources to educate patients/customers on Inova services and patient portals.
• Utilizes on-call schedule and messaging tools to directly relay time sensitive information to the
appropriate on-call medical professionals.
• Processes customer requests within established department SLAs
• Ability to utilize the call center database’s functionalities, messaging portals, resource tools and
call center phone systems.
• Performs daily equipment checks and participates in monthly downtime exercises.
• Meets department metrics and skill standards by participating in continuous improvement
workshops.
Qualifications:
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