Customer Service Case Manager Job at ROCS Grad Staffing, Arlington, VA

WWxScnpQQUQ4VTdUMHg5eGh0ZytiRElOVEE9PQ==
  • ROCS Grad Staffing
  • Arlington, VA

Job Description

Why you want to work here:

Gain valuable experience within the nonprofit sector in a professional office environment. This is a great opportunity for a recent college graduate desiring to positively impact others.

Position Duties and Responsibilities for Customer Service Case Manager:

  • Serve as liaison for parents, provide exceptional customer service support in navigating fee assistance program policies and procedures.
  • Update client information and data into automated database system.
  • Coordinate and monitor resolution to concerns from parents regarding fee assistance program.
  • Maintain respectful, professional working relationship with military families.
  • Maintain high-ethical standards including maintaining strict confidentiality.
  • Assist with special projects and other functions as needed to accomplish company objectives.

Job Qualifications for Customer Service Case Manager:

  • Completed Bachelor's degree or strong office and customer service experience
  • Excellent customer service skills, prior office experience
  • Good communication skills (oral, written, and listening).
  • Conflict resolution skills.

Arlington, VA

Hybrid

$20/hr

Job Tags

Similar Jobs

Randstad USA

Market Coordinator Job at Randstad USA

 ...in status requests, including 30-day requests, promotions, and demotions; maintain personnel records and files. Update tracking systems, distribution lists, and email contacts, as well as relevant state website information. Prepare and distribute new agent welcome... 

Louer

Rotational Full-Time Nanny: $150K+ and Benefits Job at Louer

 ...activities. There will be few moments where charge of all four children is required. Additionally, the family has three full-time housekeepers providing coverage for weekdays and weekends, so the role is limited to only childcare responsibilities. Domestic employees all... 

BHE Renewables, LLC

2026 Legal Intern Job at BHE Renewables, LLC

 ...apply knowledge and skills learned in law school and demonstrate abilities in the workplace. The position is temporary, nonexempt, part-time/hourly. Responsibilities: The legal intern supports the legal department in providing legal counsel and support to the... 

BTG Group

Technical Specialist Job at BTG Group

 ...Specialist will be an embedded resources at customer location to support installation, start-up, calibration, troubleshooting and...  ...strong knowledge of MS Office. Must be able to learn and use remote service tools as required. Required Education/Experience:... 

Whole Foods Market

Produce Production Team Member (Fruit and Vegetable Cutter) - Part Time Job at Whole Foods Market

Performs all functions related to processing (preparation) and merchandising in the produce department. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at ...