Position: Customer Experience Specialist
Location: New York, NY (hybrid: 3 days/week in Manhattan – NY area only)
Reports to: CEO
About SitchSitch is a new kind of matchmaking platform, built around the idea that online dating doesn't have to suck and that AI, used thoughtfully, can actually make it better. We launched in NYC in 2024 and are backed by a16z Speedrun, M13, and angels such as Jeremy Liew. We're expanding to LA and San Francisco and building a small, high-performance team to help us scale.
Role OverviewYou’ll own the end-to-end customer experience for Sitch users, serving as the primary liaison through Zendesk and inbound texts. You’ll troubleshoot issues, capture and prioritize product feedback, and perform backend user administration. Your insight will drive continuous improvement across support processes, product features, and member satisfaction metrics. You’ll also help us with occasional high-impact human matchmaking for special cases and VIP candidates.
Key Responsibilities...documentation. Collaborate with stakeholders to propose and facilitate process enhancements. Maintenance & Version Control: Regularly review and update existing documentation to reflect process changes, system updates, and feedback. Ensure all documentation is current and...
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