About the job
After.com is the new home for funerals. We help families arrange and pre-plan simple cremations online in minutes with affordable, upfront pricing and absolutely no hidden costs or markups. Ever. We’re far from traditional, but we offer the same services and have the same licenses and credentials as traditional funeral homes. Our internet-first experience saves you time, money and energy for what matters—celebrating the life of your loved one.
In this CSR role (known internally as a Care Specialist), you will be the main point of contact for individuals or families using our services; this includes having cases assigned to you, as well as taking calls on our main line to help new families enter our care. You will maintain the utmost level of care, dignity and respect as you will be dealing with someone who recently lost a loved one. This role requires incredible attention to detail, task management and meeting critical deadlines, all in a high-pressure, fast-paced environment. This role is extremely important to our customer satisfaction and extremely rewarding for the right person.
We are rapidly growing and expanding our operations into new states to allow us to help even more families during their time of need. This is a full-time, in-office position.
Qualifications
Essential duties and responsibilities
This Job Is Ideal for Someone Who Is:
Our office is located on a quiet campus with fantastic amenities, including a gym, delicious food trucks several times a week, access to the Murdock Trail, bike rentals and more.
We are excited to welcome a new Customer Service Representative to our team at After.com. If you are interested in joining us in our mission to revolutionize the funeral industry, please apply now.
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