Customer Service Representative Job at Mauser Packaging Solutions, Anniston, AL

Wmw1dXdmMEgvRVhYMGhGNGo5azRhelVPVHc9PQ==
  • Mauser Packaging Solutions
  • Anniston, AL

Job Description

Mauser Packaging Solutions is a global leader in solutions and services across the packaging lifecycle, providing packaging worldwide to companies in industries from food, personal care, paints, and chemicals.

Position Summary: Customer Service Representative (CSR) functions as the liaison between Mauser and its customers. Handles all customer orders from order entry through shipment of orders. The CSR acts as the first point of contact for the customer at their respective plant and helps customers with all questions and concerns that arise.

Responsibilities :

  • Establish relationship with customers by communicating and resolving issues.
  • Responsible for order entry and/or maintenance for assigned accounts.
  • Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.
  • Communicate order confirmations, changes, and cancellations to both customers and internal BWAY team members.
  • Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
  • Reviews orders after shipment for billing accuracy and any quantity item errors.
  • Manages the issuing of credits, return authorizations and pallet returns.
  • Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
  • Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
  • Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed.
  • Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
  • Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
  • Files any customer paperwork such as shipping documentation or customer orders in a timely fashion.

Requirements :

  • Associate or bachelor’s degree preferred but not required
  • Manufacturing experience strongly preferred
  • 1-3 years customer service experience required
  • Microsoft Office Suite – basic to above average computer skills including Excel
  • CRM experience preferred
  • Ability to perform basic quantitative skills required,
  • Ability to work with all areas of the business including plant and sales personnel.
  • Professional verbal and written communication
  • Strong customer service advocacy and problem-solving skills

Job Tags

Worldwide,

Similar Jobs

Total Quality Logistics

Entry Level Recruiter Job at Total Quality Logistics

About the role: As a recruiter for TQL, you will own the entire candidate search process while managing the needs of your dedicated on-site hiring manager. Our Recruiting team is responsible for finding sales talent nationwide. We pride ourselves on our sense of urgency...

Descartes Learning Club

Part-Time Math Instructor and Mentor (Weekday Afternoons/Evenings and/or Weekends) Job at Descartes Learning Club

 ...math classes foster both academic excellence and meaningful student engagement. Were hiring passionate and knowledgeable Math Instructors / Teachers who want to make a real difference in students' academic journeys. Why Join Us as a Math Instructor / Teacher?... 

Legacy Health

OB Hospitalist Job at Legacy Health

 ...with compassion. If this is how you view your work as an OB/GYN, we invite you to consider joining our community. The OB/GYN Hospitalist position will be primarily located at Legacy Mount Hood Medical Center in Gresham, OR. This community hospital serves a diverse,... 

Technical Diagnostic Services

Instrument Fitter Job at Technical Diagnostic Services

 ...Industrial Instrument Fitter Location: Corpus Christi, Texas Company Overview: Technical Diagnostic Services (TDS), a TechPro...  ...and optimize the performance of their facilities mechanical, electrical, and controls systems. TDS provides mechanical, electrical, instrumentation... 

Doug's Custom Paint & Body

Auto Body Technician Job at Doug's Custom Paint & Body

 ...collaborativeperson to fill this position. At Doug's Custom Paint & Body, we work as a team to meet our clients needs in a timely manner....  ...keep up with the energy we have here, send us your resume. Auto Body Technician Responsibilities: Repair, replace, and upgrade...