Job Description

[ This is a temporary position ]

Company

NHN Global is a technology company that focuses on cultivating valuable platforms and experiences with solutions, services, and tools that connect people and ideas to progress industries forward. Founded in 2018, NHN Global owns and manages different platforms businesses in e-commerce and entertainment.

NHN Global is based in Los Angeles and is a subsidiary of NHN in Korea.

Department

FashionGo, is the No.1 Online business-to-business (B2B) fashion marketplace, efficiently connecting wholesale vendors and retail buyers from around the world. FashionGo provides one of the fastest growing global e-commerce platforms and the simplest, most cost-effective means to increase sales and expand reach. We offer fashion buyers and boutique owners 24/7 access to a vast collection of wholesale fashion so they can shop the latest trends at the best prices.

Responsibilities

• Provide assistance to buyers through registration, documentation, and approval process in courteous and professional manner
• Manage incoming calls and email inquiries to identify and assess customers' needs to provide accurate and timely assistance
• Handle complaints and provide assistance within company guidelines and policies
• Document and escalate technical issues with recommendations
• Work collaboratively with different teams within FashionGo to enhance customer experience and assure quality of the FashionGo brand/services.

Required Qualifications

• Customer service experience required
• Excellent verbal (telephone) and written communication skills
• Able to courteously handle large volume of phone calls and emails
• Computer, MS Office skills required

Preferred Qualifications

• Bilingual in Spanish or bilingual in Korean
• B2B Fashion Wholesale customer support experience
• High school diploma required; some college preferred

Benefits

• Annual Incentive bonus
• Medical/Dental/Vision coverage for the employees and their dependent families (0% deduction)
• 401(k)
• Life Insurance
• Accidental Death & Dismemberment coverage
• Long-term disability benefits
• Health & Dependent Care FSA
• PTO - 15days for the 1st year (+1 day every year) - Maximum 25 days
• Marriage, Bereavement, Parental leave + equivalent subsidy
• Professional Development Assistance
• Employee service Award
• Company paid lunch when working at the office
• Fully stocked office kitchen (beverages and snacks)
• Free parking

Pay range

The pay range for this position in Los Angeles, CA is $20.00 - $23.00 (hr); however, base pay offered may vary " within the range " depending on job-related knowledge, skills and experience.

A full range of medical, 401(k), and/or other benefits on the position will be offered on top of your base pay.

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