Job Description

The HT Group has a security client in the in North Austin, TX looking for a Customer Service Representative who is proactive, detail-oriented, and customer-focused to provide exceptional support throughout the ordering process. This individual will build and maintain strong relationships with both internal teams and external customers while resolving issues and ensuring a seamless customer experience from inquiry to order fulfillment.

Contract-to-hire
$25/hr
Hybrid- 2 Days In Office/3 Remote
Responsibilities:
Build and maintain excellent relationships with assigned customer accounts and internal teams
Respond to customer inquiries via phone and email, using Salesforce case management
Ensure accurate customer data in Salesforce CRM and Oracle eBS systems
Maintain communication with customers regarding order status or changes
Support service contract management including renewals, add-ons, and terminations
Collaborate with Inside Sales and Order Management to ensure seamless processing
Log all customer communications and updates in CRM
Support onboarding/order processing and escalate issues when needed
Requirements:
Experience with Oracle and Salesforce required
3+ years of customer service experience, ideally in a fast-paced or high-tech environment
Strong communication skills (written and verbal)
Detail-oriented with the ability to manage multiple tasks and priorities effectively
Self-motivated, team-oriented, and committed to delivering exceptional customer satisfaction
All qualified applicants may apply below or send an email to tatum.teer@theHTgroup.com .

Job Tags

Contract work, Remote work,

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Customer Service Representative Job at The HT Group, Austin, TX

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