Job Description

Vaco is hiring a Customer Service Representative for a client located in Greensburg, IN
Start Date: April 14th
Pay: $17-18.00.
Schedule:
First 6 months: Monday- Friday, 8am-5pm. Will also work 2.5 Saturdays every 8 weeks. During this time, the role will be onsite in Greensburg, IN
After 6 months: Monday- Friday, 11am-7pm. Will also work 2.5 Saturdays every 8 weeks. After initial 6 months, this person can work remotely based on suitable home situation (Wi-Fi, childcare, etc.)

Responsibilities:
Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media and online chat.
Recognize sales opportunities and refer clients to sales associates
Remain current on products, services, policies and procedures
Resolve customer inquiries or issues with respect to any loan product offered by First Financial Bank
Resolve customer issues through account research and utilization of support materials and resources
Perform customer account transaction and maintenance activities accurately
Strive for first contact resolution of customer inquiries, transactions and problem resolution
Escalate customer requests requiring additional knowledge or expertise as defined by department leadership

Qualifications:
High school diploma or general education degree (GED)
Demonstrated ability in providing excellent customer service

Job Tags

Remote job, Saturday, Monday to Friday,

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Customer Service Representative Job at Vaco, Greensburg, IN

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