Job Description

Our client is looking to add an experienced Customer Service Representative to their team. The Customer Service Representative plays a critical role in ensuring seamless communication, order management, and customer satisfaction across our product lines. This is a fast-paced, high-touch role for someone who takes pride in solving problems, staying organized, and making customers feel heard and supported.

You will serve as the day-to-day point of contact for customer inquiries, working closely with our Sales, Production, and Logistics teams to manage orders, address concerns, and ensure smooth delivery from quote to fulfillment.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or portal
• Enter and manage sales orders, ensuring accuracy in product, pricing, quantity, and shipping details
• Provide real-time updates on order status, lead times, and delivery timelines
• Collaborate with Production and Logistics to resolve fulfillment or inventory issues
• Manage customer records and communications in ERP and CRM systems
• Assist with invoice questions, documentation requests, and credit/rebill processes
• Support Sales Team with quotes, confirmations, and follow-up
• Coordinate customer onboarding and set-up for new accounts
• Escalate urgent issues and follow through to resolution

Qualifications

• 2+ years of customer service or order management experience, preferably in manufacturing, healthcare, or distribution
• Strong written and verbal communication skills
• Detail-oriented with excellent organizational and multitasking ability
• Proficiency in Microsoft Office Suite and experience with ERP/CRM systems (e.g., NetSuite (preferred), SAP, Salesforce)
• Comfortable working in a fast-paced environment with shifting priorities
• Passion for quality, responsiveness, and American-made manufacturing

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