Job Description

Are you a detail-oriented, customer-focused professional with a passion for the automotive industry? We're looking for an experienced Customer Support Technician to join our team on a contract to hire basis. This role offers an exciting opportunity to help customers navigate their vehicle solutions while leveraging your technical skills and customer service expertise.

As a Customer Support Technician, you will play a crucial role in providing exceptional service by addressing customer inquiries, resolving issues, and ensuring accurate documentation of every interaction. You'll work within a dynamic call center environment, collaborating with a team that's dedicated to delivering top-notch support.

What You'll Do:

• Answer inbound phone calls promptly and professionally, assisting customers with their needs.
• Provide clear, accurate information using online OEM resources to address client inquiries.
• Document customer interactions thoroughly in the CRM to maintain accurate records.
• Program vehicle ECUs with precision, ensuring accuracy and quality.
• Conduct OE scanning on vehicles in line with company protocols.
• Present the value of our solutions positively, reinforcing customer trust and satisfaction.

What We're Looking For:

• High school diploma with proven customer service experience.
• Strong proficiency with Windows Operating System and Microsoft Office Suite.
• Exceptional communication skills, both verbal and written, with a focus on customer satisfaction.
• Experience with OE/Dealer-level diagnostics and programming is a plus.
• Automotive repair knowledge or relevant education is preferred.
• ASE Certification(s) are a bonus.
• Previous call center experience is highly desirable.
• Familiarity with pre/post scanning of vehicles is a plus.
• Collision automotive experience is a great asset.

If you're passionate about customer service and have a background in automotive technology, this could be the perfect opportunity for you. Join us and become an integral part of a supportive team where your skills make a real difference!

Desired Skills and Experience

What We're Looking For:

High school diploma with proven customer service experience.
Strong proficiency with Windows Operating System and Microsoft Office Suite.
Exceptional communication skills, both verbal and written, with a focus on customer satisfaction.
Experience with OE/Dealer-level diagnostics and programming is a plus.
Automotive repair knowledge or relevant education is preferred.
ASE Certification(s) are a bonus.
Previous call center experience is highly desirable.
Familiarity with pre/post scanning of vehicles is a plus.
Collision automotive experience is a great asset.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Tags

Contract work, Local area,

Similar Jobs