I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a:
Customer Support Rep
Hybrid remote - Parma, Ohio
Monday through Friday
8:30am to 5:00pm
Must live within 30 miles of Parma, Ohio
Summary
• Excellent communication skills
• Customer Service and low level technical support
• Hybrid remote, some work-from-home, some on-site at the office in Parma
• 2 weeks of PTO, medical, dental, vision, accident, critical illness, life, 401k match, college tuition benefit program
Responsibilities
• Receive or initiate contact with customers for low level technical support issues
• Follow knowledge base articles and standards to troubleshoot and resolve issues
• Escalate issues when necessary and advocate for urgency when needed
• Document customer info, triage steps, solution, or escalation notes
• Follow-up with customers to confirm that solutions are acceptable
• Monitor queues to ensure compliance with SLA requirements
• Provide highest level of responsiveness and service possible
Requirements
• Outstanding communication skills
• High level of emotional intelligence
• Must live within 30 miles of Parma, Ohio
• High level of empathy, care, and compassion
• Customer Service or Customer Support experience
• Ability to document customer issues quickly and courteously
• Team player mentality, flexible for shift changes or modifications
• Ability to focus with a high degree of accuracy and thoroughness
• Communicate via phone, instant messenger / chat, email, and ticket entries
• Bonus: experience with a ticketing software for customer support
• Must live within 30 miles of Parma, Ohio
• Must live within 30 miles of Parma, Ohio
Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
Sean.Zetts@RiversideRecruiting.com
customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support
...Job Summary: We are seeking an experienced Cisco Network Engineer to provide part-time support (1020 hours per month) for our network infrastructure in Dallas, TX. This role is ideal for a senior engineer who enjoys flexible, fractional engagements and can bring...
Location:2035 W Main St Cabot, AR 72023 Work Week : Flexible hours are available! Able to work starting at 5:00 AM or until midnight if required, based on caf hours and availability. Welcome to the DYNE Hospitality Group (Tropical Smoothie Caf) online...
...American Legion media platforms. Content includes, but is not limited to: deadline news coverage, magazine short-form documentaries, podcast episodes and promotions, social media content, public service announcements for radio and television, brand-identity media,...
...Company RxFit isnt your average personal training companywere the boutique concierge of in-home fitness. Based in Austin, Texas, we combine Corrective Exercise science with longevity-focused strength training to give clients real results without the pain. Our...
Environmental Scientist (Entry Level) Tampa, FL Halff has an immediate opening for an entry level Environmental Scientist in our Tampa, FL office. The ideal candidate will bring experience in completing environmental field data collection activities with a focus...