Customer Support Specialist Job at Ascendo Resources, Jacksonville, FL

WUY1cHd2Z0U4RVRSMUI1eGhkSTBhVDhOUUE9PQ==
  • Ascendo Resources
  • Jacksonville, FL

Job Description

About the Role

We are seeking a motivated and customer-focused Customer Support Representative to join our client's growing team. This entry-level position is the first point of contact for customers calling with questions about product warranties. The role offers hands-on experience in customer service, with strong potential for growth within the company for individuals eager to learn and advance your career and offers a fantastic benefit package, onsite gym and cafeteria.

Key Responsibilities

  • Answer incoming calls and inquiries from customers regarding product warranties, coverage, and service processes.
  • Provide clear, accurate, and professional information while delivering excellent customer service.
  • Record and maintain detailed customer interaction notes in the system.
  • Escalate complex issues to higher-level support or warranty specialists when necessary.
  • Follow established processes to assist customers in submitting claims or scheduling service.
  • Collaborate with team members and supervisors to ensure a seamless customer experience.

Qualifications

  • High school diploma or equivalent required; some college or relevant training a plus.
  • Strong communication and active listening skills.
  • Ability to remain calm, patient, and professional when handling customer concerns.
  • Basic computer skills with the ability to learn new systems quickly.
  • Strong problem-solving skills and attention to detail.
  • A positive attitude and eagerness to grow within the organization.

Job Tags

Similar Jobs

Medical Services of America

Physical Therapy Assistant Home Health Job at Medical Services of America

 ...of the Medical Services of America Inc., seeks a Full-Time Physical Therapist Assistant (PTA) for our Home Health patients in Morganton...  ..., West Marion (McDowell, Burke) NC. Provides physical therapy services to patients under appropriate guidelines and in accordance... 

Career Systems Development Corporation

Academic Instructor-RSW Job at Career Systems Development Corporation

 ...regular classroom setting, presenting instructions in designated subject areas. Duties/Responsibilities: Conducts and manages academic classes. Demonstrates and abides by the Company Core Values and the operating principles. Responsible for helping students... 

Oldcastle Infrastructure

Welder/Maintenance Job at Oldcastle Infrastructure

 ...required specifications in a manufacturing organization, including welder, torch, plasma. Assemble or fabricate mechanical parts, pieces...  ...create equipment and products Prefer candidate with stick, mig, and tig experience Utilize handheld tools such as a handheld... 

Insight Global

Remote Receptionist Job at Insight Global

We are seeking a highly organized and professional Administrative Assistant to join our prestigious law group in Washington, DC. The ideal candidate will be responsible for providing comprehensive administrative support to our team, ensuring smooth day-to-day operations...

CBIZ Talent Solutions

Chief People Officer Job at CBIZ Talent Solutions

 ...Join Our Client's Team as Chief People Officer (CPO) - Shape the Future of Homebuilding Excellence! *** Must reside or be ready to relocate...  ...laws and regulations. Manage and enhance core HR systems for data accuracy and efficiency. People Analytics & Reporting...