Desktop Services Specialist Job at LTIMindtree, Hartford, CT

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  • LTIMindtree
  • Hartford, CT

Job Description

About US:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit

Job Description:

  • Install operating systems and necessary software on the new Dell laptops.
  • Configure network settings and security protocols.
  • Perform hardware diagnostics to ensure all components are functioning correctly.
  • Document the build process and maintain records of device configurations.
  • Assigning Users to Devices.
  • Maintain an inventory of available devices.
  • Assign devices and ensure appropriate documentation of assignments.
  • Perform Initial Onboarding.
  • Provide users with initial setup assistance and basic training on new device usage Offer support for initial login and configuration of user accounts.
  • Ensure new employees have access to necessary applications and systems.
  • Replace In Office Laptop Hardware.
  • Perform hardware replacements and maintain inventory.
  • Update asset management records to reflect changes.
  • Perform reactive troubleshooting to effectively identify potential incidents or problems and attempt to eliminate them to occur in the future.
  • Provide software break fix services and replacement of no warranty assets for end users.
  • Provide basic advanced SOP based support for problem pertaining to end user device applications.
  • Utilize ITSM tool and other client systems to track and report on end user issues and requests.
  • Coordinate with other technical nontechnical teams as needed to resolve the end user issues requests.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

  • Comprehensive Medical Plan Covering Medical, Dental, Vision
  • Short Term and Long-Term Disability Coverage
  • 401(k) Plan with Company match
  • Life Insurance
  • Vacation Time, Sick Leave, Paid Holidays
  • Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Safe return to office :

In order to comply with LTIMindtree’ s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree’s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree’s applicable processes.

Job Tags

Holiday work, Temporary work, Local area,

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