Provide customer facing end-user support that includes:
• Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
• Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.
• Perform onsite updates, Configuration changes, or Software installations.
• Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
• Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
• Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
• Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
• Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
• Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
• Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites
• Experience with various desktop systems, operating systems, and diverse technical environments.
• Excellent customer service orientation and verbal communication skills.
• Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.
• Ability to install software for and troubleshoot a wide range of applications.
• Analytical thinking and problem-solving ability.
• CompTIA A+ certification or equivalent certification
• Flexible for travelling to remote sites or cluster
• Provide assistance for network relates issues
• should be able to lift weight up to 30 lbs at waist level
• Update the inventory of phones, peripherals and system cards (like TDM, digital and CPU cards etc.) to network voice team.
• Testing the cables using the tester for IP phone and TDM phones from patch panel to user’s desk
• Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool
• Update the circuit inventory and vendor details for service provider to network voice team.
• Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool
• Update the circuit inventory and vendor details for service provider to network voice team.
• Testing the cables using the tester for IP phone and TDM phones from patch panel to user’s desk
...and Prescription Drug Plans~Disability, Life, and Critical Illness CoverageSWIFT DEDICATED REFRIGERATED FLEETA Class A Driving Career for a LifetimeREQUIREMENTS:~CDL (A) required, No experience necessary, Will train~Subject to background screening....
...teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality and inclusion journey! GENERAL PURPOSE:; The Area Supervisor is...
...Description Responsible for providing management support to all Front Office functions; front desk, valet, pbx in accordance with hotel standards. Directs implements and maintains a service and management philosophy, which serves as a guide to the respective staff....
...Property Manager Santa Clara, CA 95054~ Salary: $90,000 $110,000 ESSENTIAL JOB FUNCTIONS AND SPECIFIC RESPONSIBILITIES: Reporting Relationship: ~ Reports directly to the Vice President or Senior Property Manager General Responsibilities: ~ Responsible...
...OnPoint Medical Group is searching for an outstanding Pediatric Nurse Practitioner to join our team the at OnPoint Pediatrics at Highlands Ranch! Come join a great group of medical professionals as our network continues to grow! OnPoint Medical Group is a physician-led...