Job Description

The Director of Facilities is responsible for the strategic oversight and execution of all maintenance, repair, construction, and facility-related capital projects across all restaurant and hospitality properties. This leader will be instrumental in building and implementing systems and processes to support the scalability, consistency, and efficiency of facilities operations. The role ensures all locations are safe, compliant, well-maintained, and aligned with brand and operational standards.

Duties/Responsibilities:

• Oversee day-to-day facilities operations across all restaurant and hospitality locations, ensuring safe, clean, and fully operational environments.
• Develop and implement scalable systems and standard operating procedures (SOPs) for preventive maintenance, repair tracking, vendor coordination, and compliance documentation.
• Establish and manage a preventative maintenance program for all mechanical, electrical, plumbing (MEP), HVAC, refrigeration, fire protection, and commercial kitchen systems.
• Create, implement, and manage a computerized maintenance management system (CMMS) or similar platform to track work orders, schedule recurring maintenance, and store equipment history.
• Manage all maintenance requests across the organization by prioritizing urgency, assigning tasks, and ensuring timely resolution.
• Oversee planning and execution of capital improvement projects, including remodels, infrastructure upgrades and equipment replacements
• Develop annual facilities budgets and capital expenditure plans; monitor ongoing performance against those budgets and proactively identify cost-saving opportunities.
• Source, vet, and manage third-party service providers, vendors, and contractors; negotiate contracts, monitor service levels, and ensure accountability.
• Maintain complete and accurate documentation for warranties, equipment manuals, service records, vendor contracts, inspection reports, compliance certificates, and project plans.
• Create and maintain a centralized asset register, including depreciation tracking and lifecycle documentation for all major equipment and infrastructure.
• Manage and maintain the company’s fleet of service vehicles used for facilities and maintenance operations, including scheduling, upkeep, inspections, and registration compliance.
• Oversee and maintain an accurate inventory of tools, parts, consumables, safety gear, and other operational equipment required to perform repairs and maintenance tasks.
• Implement a tracking system for tool assignments, usage logs, and replacement planning.
• Prepare and present routine reports on facility conditions, capital project updates, budget status, asset performance, and tool/fleet status to senior leadership.
• Support internal audits, health department inspections, and regulatory compliance checks by ensuring all documentation is up to date and easily accessible.
• Ensure all locations meet or exceed local, state, and federal building, health, fire, accessibility (ADA), and safety codes.
• Collaborate with operations, culinary, and construction teams during store design, layout modifications, and renovations to ensure functional, efficient facility standards are met.
• Implement and manage an emergency response plan for each location, including procedures for equipment failures, power outages, fire alarms, and weather-related incidents.
• Train and support location-level managers on basic facility protocols, issue reporting, and maintenance tools to foster ownership and consistency across the company.
• Monitor and analyze facility-related KPIs such as work order response time, equipment uptime, repair frequency, and vendor performance.
• Lead the development of systems that allow for company growth, scalability, and consistency across multiple concepts and geographic regions.
• Supervise internal facility or maintenance staff where applicable; provide leadership, scheduling, and performance management.
• Serve as the primary liaison between ownership, operations, and external contractors on all facility-related initiatives.
• Out-of-town, overnight, and weekend travel is required.
• On-call status; must respond to work needs regardless of the time or day of the week.
• Must report to the main office in Austin, TX regularly, unless working offsite at another business unit.
• Normal schedule may consist of 45-55 hours weekly.

Required Skills/Abilities:

• 7+ years in facilities management, preferably in multi-unit restaurant or hospitality environments.
• Proven ability to develop scalable systems and processes.
• Knowledge of building systems, commercial kitchens, MEP, and OSHA regulations.
• Strong administrative and organizational skills, including budgeting, reporting, and file management.
• Proficiency in facility management platforms (e.g., CMMS), Excel, and Microsoft Office Suite.
• Excellent leadership, project management, and communication skills.
• Willingness to travel regularly between locations.

Required Qualifications and Experience:

• High school diploma or GED
• Ability to manage multiple projects at a time.
• Out-of-town, overnight travel is required.
• 5+ years of on-the-job training or completed facilities management coursework in a technical or trade school, such as HVAC or plumbing.
• OSHA 30 certification or relevant trade license is a plus.
• Experience opening and supporting new restaurants or hospitality spaces at scale.

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