Hybrid 3 Days Onsite
12 Month Contract with Potential Extension
$70/hr-$85/hr
Required Skills & Experience
• 10+ years of experience in Credit Card Operations coming from Product Management, Process Management or Product Engineering roles
• 8+ years of experience managing Mastercard or Visa Chargeback processes with a deep understanding of how data flows in the chargeback process, preferably with experience implementing chargeback related workflows
• Strong knowledge of working within the credit card regulatory environment, in particular Regulation Z Dispute processes
• Excellent communication skills to work cross functionally with a variety of stakeholders
Nice to Have Skills & Experience
• Experience coming from the credit card division of a large bank
• Experience with Pega Disputes Platform
Day to Day
Insight Global is seeking a specialist in Mastercard or Visa chargeback processes for a Disputes Product Management Lead position supporting the AppleCard! This is an individual contributor role at the VP level. Our client is a large financial institution and you will be a part of their Consumer Product Management organization driving end-to-end product development lifecycles for new features and capabilities in the Disputes domain using a data-driven approach. This role will support a large body of work for the Dispute team’s back-office operations. The claims agents use Pega Dispute as their platform to manage credit card disputes and chargebacks between all parties. Pega is integrated with Mastercard and currently consists of many dispute processing workflows that are manual and require optimization. The goal of this position is to drive automations in these Pega and chargeback related workflows to reduce the number of days in the dispute lifecycle. This will ultimately help the bank eliminate write-offs and drive profitability back to the firm. Strong knowledge of Regulation Z will be critical for success and optimizing these workflows within the regulatory framework
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