Field Support Technician Job at Talent Groups, Middletown, NY

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  • Talent Groups
  • Middletown, NY

Job Description

We have multiple locations Middletown, NY and Secaucus, NJ

Job Title: Field Support Technician

Job Summary:

We are seeking a skilled and proactive Field Support Technician to serve as the first point of contact for inbound service requests. This role involves providing on-site and remote technical support for workstations, printers, and peripheral devices across a 60-mile service radius. Candidates must have strong troubleshooting skills, field support experience, and a basic understanding of networking concepts.

Key Responsibilities:

  • Provide hands-on support for client workstations, printers, and peripheral devices.
  • Troubleshoot and document technical issues effectively through resolution.
  • Support PC, Apple, and infrastructure environments.
  • Maintain accurate ticketing records, updates, and queue management.
  • Communicate proactively with clients and internal teams.
  • Collaborate to improve operational processes and service delivery.
  • Travel to clinics within a 60-mile radius, with most locations within 30-35 miles.

Qualifications:

  • Strong field support experience.
  • Basic networking knowledge (IP addressing, DHCP, DNS).
  • Familiarity with or willingness to learn IDF (Intermediate Distribution Frame) environments.
  • Excellent time management and multitasking skills.
  • Reliable transportation and willingness to travel for onsite support.

Job Tags

Remote job,

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