Front Desk Receptionist Job at The Judge Group, Wayne, PA

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  • The Judge Group
  • Wayne, PA

Job Description

Job Description:

The primary responsibility of the Customer Service Receptionist role is answering phones calls to assist individuals and provide solutions to those who are contacting Judge. The role serves as a professional representative for The Judge Group. The Customer Service Receptionist reports to the Administrative Supervisor.

Primary Responsibilities:

Corporate Phone Systems

  • Answers internal and external phone calls in a clear, concise, professional manner and assisting callers to find their resolution.
  • Transfers calls to their proper location
  • Analyzes calls to help find the callers proper solutions

Lobby Maintenance

  • Greets guests in a positive and welcoming manner
  • Tracks incoming packages & notifies recipients
  • Maintains contact logs (Judge India, Judge employees, etc.)
  • Builds maintenance calls when necessary

USPS Mail

  • Sorts and organizes of USPS mail (including subtenants)
  • Delivers USPS mail to department/cubicles
  • Stamps of outgoing mail
  • Delivers outgoing mail to proper delivery service

Stocking of supplies

  • Stocks printer station supplies (paper, folders, office stationery)
  • Distributes needed ink
  • Advises when supplies are needed

Development and Additional Responsibilities

  • Stays current with industry trends and best practices through regular research and professional development
  • Develops and maintains relevant skills
  • Performs any other duties and tasks as assigned by management

Required Competencies:

  • Collaborative Partner
  • Customer Service
  • Detail Oriented
  • Interpersonal Communication
  • Time Management

Experience Requirements:

  • High School education required
  • Retail or Customer Service experience is preferred

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