Job Description

JOB TITLE : Customer Service Associate

LOCATION : Savannah, Georgia, United States (GA 31416)

CONTRACT : Permanent - Full time (40 hours/week, Mon to Fri)

SALARY : $44,000/yr - $46,000/yr + Bonus

>> We are looking for a motivated, friendly, and professional Customer Service Associate to join our team!<<

THE COMPANY

Limbs & Things Inc. is dedicated to improving patient outcomes through designing, manufacturing, and distributing a range of premium quality medical task trainers to healthcare professionals at every level of education and continued medical professional development.

Our employees enjoy the opportunity to work in a collaborative small team atmosphere in a unique and fulfilling industry. In this role there are opportunities for development of skills, knowledge, and processes in both an office setting and to some extent in medicine due to our relationship with the healthcare industry.

THE JOB

The Customer Service department at our Limbs & Things, Inc. office in Savannah, GA plays a key role in the success of our organization by providing world class customer service, facilitating additional sales opportunities through our interactions with customers, and supporting management in accurate and timely book and record keeping.

Under direction of the Operations Director, the Customer Service Associate guides and supports the customer experience in a professional office setting. The daily role includes customer contact opportunities, entry level bookkeeping and sales support functions. The right candidate will excel at answering customer contacts via phone and email, quote, entry, order processing, precise record maintenance, problem solving and customer follow-up.

MAIN ACCOUNTABILITIES

Customer Service Tasks

• All aspects of excellent internal and external customer service via telephone, written correspondence, email, fax, and website activities
• Maintenance of Customer account data & records, including Sales Tax Exemption
• Create and provide accurate price quotes and enter Customer orders.
• Resolve Customer product issues and process product returns by entering QC cases to facilitate solutions to the customer’s satisfaction.
• Maintain product and company knowledge to provide accurate, consistent, and reliable customer and sales support.
• Onboard new customers successfully and within company policies and procedures.
• Respond to customer inquiries by understanding inquiry, reviewing previous responses, gathering, and researching information, assembling a response, and verifying customers understanding of the information provided.
• Daily use and engagement with Company ERP and CRM system to maintain full and accurate customer records, including all written and verbal interactions
• Establish and maintain good rapport with customers by using positive language, anticipating their needs, and following through on all requests & inquiries.
• Assist with light bookkeeping activities related to accounts receivable.
• Improves quality of service by recommending improved processes, identifying new product and service applications.
• Provide weekly and monthly sales flash reports for management.

Sales Team Support

• Be direct customer service point of contact for 2-4 Regional Accounts Managers (RAM) in support of their customer needs.
• Assist RAMs in customer history research and problem solving.
• Regularly communicate with RAM via phone, email, and Microsoft Teams to provide information and updates for ongoing business and customer product support as needed.
• Identify upselling and cross-selling opportunities to enhance sales values where appropriate.

TECHNICAL KNOWLEDGE, SKILLS & EXPERIENCE

• Bachelor Degree or at least 1 years of customer service experience in a professional office setting
• Entry level candidates with good computing skills and a natural talent for helping others are welcome to apply! Or if you are looking for to start on a new career path, with a growing company please reach out.
• Excellent communication skills with high level of professionalism
• Very strong attention to detail and accuracy with data entry
• Strong numeracy and written skills
• Problem-solving skills, curiosity and flexibility to learn and adapt to challenges
• Ability to resolve customer complaints and issues in a calm, supportive and positive way
• Exceptional organizational skills, familiarity with best practices in filing and record keeping
• Ability to prioritize appropriately and work independently to complete tasks timely and accurately
• Proficiency in Microsoft Office (Word, Excel, Outlook) with aptitude to learn ERP and CRM software applications.
• Able to work on own initiative, keen to explore new ideas in the improvements of the department
• Enthusiastic team player

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer
• Able to safely lift and handle products up to 25 lbs

THE PACKAGE – WHATS IN IT FOR YOU?

We offer a competitive salary and a performance-related bonus based on national quarterly sales.

• National Holidays and PTO
• Health Insurance (with full employer paid option)
• Dental, Vision, FSA/HSA and a Variety of Supplemental Insurance Options
• 401(k) Plan + Company Match
• Group Life Insurance
• Company sponsored Wellness App

Other benefits include a culture of learning & connection and the opportunity to play a key role in a growing company!

If this sounds like an exciting opportunity and you feel you have got what it takes, please send your CV with a covering letter telling us why you consider yourself suitable for the role.

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