Job Description

Job Overview:

We are seeking an experienced and highly skilled Delivery Manager to join our dynamic team. The ideal candidate will be responsible for planning, leading, and organizing project teams in a dynamic and Agile-oriented business model to achieve high performance, quality, and deliver value.

Responsibilities

• Oversee multiple IT and Technology projects simultaneously, covering the entire project lifecycle from discovery to delivery
• Coordinate both internal resources and third-party vendors to plan and execute projects effectively
• Lead discovery and planning meetings to define project scope, schedule, milestones, delivery, and release plans
• Ensure that all projects are delivered on time, within scope, and within budget by actively managing project timelines and budgets
• Identify and manage project risks to minimize their impact on project outcomes
• Build and maintain relationships with internal and external stakeholders to ensure alignment and collaboration
• Generate project metrics and status reports to provide visibility into project progress
• Continuously measure project performance and communicate key issues to leadership
• Collaborate with Product Owners, Business, and Change Management teams to facilitate User Acceptance Testing (UAT) and user training before project releases

Agile Management

• Manage multiple Scrum teams concurrently, ensuring effective Agile project management
• Facilitate sprint planning, daily stand-ups, sprint reviews, retrospectives, and demos with the team and stakeholders
• Lead daily stand-up meetings and remove impediments or blockers to ensure team productivity and keep the sprint on track
• Conduct sprint retrospectives to identify areas for process improvement
• Lead sprint planning sessions and work with Scrum teams to ensure that the sprint aligns with team capacity and velocity
• Collaborate with Scrum teams to deliver the sprint backlog and prepare the team for sprint demos and deployments
• Timely escalate issues or blockers to stakeholders and leadership for resolution
• Maintain and publish Agile Key Performance Indicators (KPIs) such as sprint velocity, burn-down, and burn-up charts
• Identify and manage dependencies with other internal or external teams to ensure seamless project execution
• Ensure that project management tools like JIRA, SharePoint, and Confluence are used as sources of truth for project-related information

Building Blocks of Success

• Bachelor’s degree in Management Information Systems, Computer Science, or a related field (advanced degree preferred)
• 7+ years of IT or Technical Project Management experience, leading multiple teams/projects.
• Experience managing large-scale digital transformations or enterprise-level implementations like ERP, P2P, SCM, CRM is required.
• Experience managing IT/Technology projects led by 3rd party vendors.
• 3+ years of Scrum Master experience.
• Knowledge of Agile approaches (SAFe, Scrum, Kanban, Lean, etc.)
• Demonstrated success using Agile performance metrics to drive team accountability and continuous improvement.
• Experience managing Atlassian products or similar toolsets.
• One or more of the following certifications preferred – PMP, PMI-ACP, CSM, any SAFe Certification
• Prior IT delivery experience in consulting and development/technical experience are highly desirable

Why QualiZeal?

• Award-Winning Workplace : Certified as a Great Place to Work® and recognized by ET NOW as the Best Organization for Women in 2025.
• Proven Engagement: Industry-recognized client and employee Net Promoter Scores (NPS).
• Growth-Focused Culture : Equal-opportunity employer with a strong emphasis on leadership development, training, and continuous learning.
• Flexible & Supportive Environment : We value empathy, recognize contributions, and support work-life balance.
• Transparent Leadership : Open-book management with a collaborative, inclusive approach.
• Rapid Growth : 850+ professionals strong and on track to reach 3000+ employees — an exciting time to join.

About QualiZeal:

QualiZeal is North America's fastest-growing independent digital quality engineering services company. With a diverse portfolio of digital transformation services encompassing Quality Engineering, Digital Engineering, Advisory and Transformation, and Emerging Technology Testing, QualiZeal empowers organizations of all sizes globally to achieve quality excellence and sustainable market leadership. Trusted by 70+ global enterprises and with a headcount of 850+ elite software quality engineers, QualiZeal is pioneering AI-enabled Quality Engineering innovation. QualiZeal has consistently maintained an outstanding client Net Promoter Score (NPS) of over 75, reflecting its unwavering commitment to client satisfaction and service excellence.

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