IT Help Desk Specialist Job at Confluent Health, Louisville, KY

WWx0cndmRUE4VVhWMngxMWh0WTBhelVOU0E9PQ==
  • Confluent Health
  • Louisville, KY

Job Description

Overview:

At Confluent Health, we are looking for a customer service oriented Help Desk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the organization's front liner and you will solve technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Benefits: 

  • Competitive pay
  • amazing health, dental, and vision insurance
  • 401(k) company matching
  • PTO
  • much more
Responsibilities:

Responsibilities:

  • Provide first level contact and convey resolutions to customer issues by phone, email, and/or chat.
  • Audit and troubleshoot account issues via Active Directory, Office 365, and Single Sign On services.
  • Track, route, and redirect problems to correct resources.
  • Walk customers through the problem-solving process using remote tools.
  • Contribute to Help Desk documentation through updates and suggestions
Qualifications:

Proficiency in:

  • Printers, Scanners, and Scan to Email setups
  • Basic Network Troubleshooting
  • Windows 10 configuration, settings, and repair
  • Overall general IT knowledge to help users solve IT problems.
  • Strong client-facing communication skills

Job Tags

Full time, Remote job,

Similar Jobs

Sanford Barrows Group

Development Associate (Real Estate Development) Job at Sanford Barrows Group

 ...Job Title: Development Associate Salary: $90k - $110k base, plus bonus up to 20%, plus...  ...Responsibilities: Manage all phases of real estate development, starting with acquisition...  ...pipeline organized and updated for internal tracking and prioritization. Draft materials... 

Phaxis

Special Education Teacher Job at Phaxis

 ...26 School Year Hours: Full-Time, Regular School Hours (Mon-Fri)...  ...Multiple Position Available) Pay Range: $34 - $43/hour...  ...Licensure Reimbursement Paid Weekly If you're ready to make a...  ...lasting impact and want to be a part of a supportive team, wed love... 

Language Link

Hindi Interpreter Job at Language Link

We are currently seeking HindiSimultaneous Interpreters (local to Europe) for a remote conference taking place in August. The event is for an US based Retail Company(dates to be confirmed) Schedule: Day 1: 9:00am-5:00pm ET;Day 2: 9:00am-2:00pm ET. Requirements... 

Sodexo

Food Production Manager 2 Job at Sodexo

Returning Users Log Back In Role Overview Sodexo is seeking a Food Production Manager 2 for Ohio Northern University located in Ada, Ohio . This manager will partner with the Executive chef for the day to day operations of the culinary staff. Sodexo provides... 

TalentBurst, an Inc 5000 company

Senior Electrical Engineer Job at TalentBurst, an Inc 5000 company

 ...Job Title: Sr. Electrical Engineer Location: Alcoa, TN - 37701 Duration: 06+ Months Job Description: Client is currently in search of a Senior Electrical Engineer - High Voltage to join our Tennessee Operations in Alcoa, TN. At Client, we are looking for...