IT Support/Help Desk Analyst Job at Global Help Desk Services, Inc., Rocky Hill, CT

Wmwxb3hQRUUrRVRTMFI5MGg5azhiVEVOU0E9PQ==
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT

Job Description

Position: IT Help Desk Analyst (IT Support). This is a technical support position.

Expected Hours (subject to change): Part-Time Open Position(s): Mon-Fri 8:30a-12:30p

Who We Are: We are a growing technical help desk outsourcer that believes in the core values of integrity, honesty, the spirit of excellence and great customer service. Our goal is to have great relationships with our customers and provide service that exceeds today’s best industry standards via phone, web portal, email, and CHAT. We guarantee our service levels to our customers. We believe in treating our employees well because happy employees give great customer service. We promote from within so all managers understand our culture. Employees are treated with respect and shown appreciation through monthly and quarterly awards, and ‘Honor the Analysts’ days.

What We’re Looking For: Mature, honest, IT professionals with great soft skills who value integrity and want to put their IT knowledge and customer service experience to work by servicing our customers with excellence. This position entails:

  • Resolving support issues to decrease downtime for the customer.
  • Providing excellent documentation skills in call-tracking systems.
  • Possessing strong troubleshooting skills because half of what we do is non shrink-wrap-related.
  • Maintaining knowledge of industry trends and support best practices including attending training sessions/workshops.
  • Working as a team player. (communicating well with w/coworkers & managers)
  • Enhancing business, verbal, and written skills.


Requirements: 

  • Either previous help desk experience, desktop experience, or network administration experience with at least client-side VPN and Citrix experience. 
  • Must also type at least 30 WPM. 
  • Beneficial Certifications: A+, NET+, MCP, MOUS Certification, HDI's SCA Certification. A drug test will be required.

Reports to: Team Lead.
Only those candidates selected for an interview will be contacted

Work Remotely:
  • No.

Job Tags

Part time, Remote job,

Similar Jobs

Koury Corporation

Property Accountant Job at Koury Corporation

 ...established by our founder, Joseph S. Koury, which continue to guide us now and into the future. Job Summary: Property Lease Accountant is responsible for multiple accounting duties in the Corporate Accounting Department. These responsibilities include ensuring... 

CA Department of Corrections & Rehabilitation

Background Investigator Job at CA Department of Corrections & Rehabilitation

 ...Officer Selection and Employee Development Office of Peace Officer Selection conducts recruitment, written exams, and background investigations for all peace officer applicants. PHYSICAL LOCATION 9055 Haven Avenue, San Bernardino County. Minimum Requirements... 

Accurate Personnel

CDL A Truck Driver Job at Accurate Personnel

 ...Job Title: CDL Class A Driver Location: Robbinsville, NJ(home base) Pay/Benefits: $30-$32.00 plus add on duties (Mileage Rate, Layover Pay, Unloading Pay) Benefits: * Youll be home most nights , and when overnight travel is required, hotel accommodations... 

Pacer Group

Security Professional Job at Pacer Group

 ...Access Reviews and Entitlement Management processes. Must-Have Skills: Strong proficiency in Microsoft Excel, including advanced formulas Experience with basic SQL queries Attention to detail and accuracy in data handling Experience with any IAM tool... 

Drill Tech Drilling & Shoring, Inc.

Visual Media Content Creator Job at Drill Tech Drilling & Shoring, Inc.

 ...capabilities and services for both internal training and external marketing uses. This position is based out of our headquarters in Antioch...  ...Qualifications High School Diploma / GED Equivalent. Remote Pilot Certificate, or ability to obtain one upon hire. Strong...