Job Description

This job opportunity allows flexibility to work from home but we are seeking someone in the Reston, VA greater area to work on site as necessary.

Overview

We are seeking a dedicated and detail-oriented Intake Specialist to join our legal team. The ideal candidate will play a crucial role in managing the initial stages of client interactions, ensuring that all necessary information is accurately gathered and documented. This position requires strong communication skills, an understanding of legal processes, and the ability to work effectively in a fast-paced environment.

Duties

• Conduct initial client interviews to gather pertinent information regarding their legal needs and concerns.
• Maintain organized records of client interactions and case documentation using legal case management software.
• Ensure adherence to phone etiquette standards while interacting with clients over the phone.
• Collaborate with attorneys and paralegals to facilitate the smooth transition of cases from intake to active status.

Skills

• Strong phone etiquette skills for effective client communication.
• Experience in interviewing clients to extract necessary information efficiently.
• Familiarity with legal case management systems for documentation purposes.
• Excellent organizational skills with attention to detail.
• Strong interpersonal skills to build rapport with clients and team members alike.

We invite qualified candidates who are passionate about supporting clients through their legal journeys to apply for this vital role within our organization.

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