Member Contact Assistant
Do you have experience working in customer services, associations, or want to learn? Are you detail-oriented, have good software skills, and like working with people? Put your experience to work at ASHRAE, an international nonprofit engineering society! We have an immediate opening for a Member Contact Assistant on our member contact team. The position supports maximizing the member/customer experience in a timely, informative, and etiquette-driven manner through responses to queries received through face-to-face interactions, telephone calls, email messages, and outbound communications campaigns. Database, Excel skills, high school diploma, with some college preferred. 1-2 years customer service experience in an association environment (call center), or equivalent. Good organizational skills. Excellent verbal and written communication skills. Ability to maintain composure and remain calm under pressure. Desire to help internal and external customers.
In return for your skills, ASHRAE provides a flexible work schedule, competitive salaries, and excellent company-paid benefits including paid holidays, sick time, & vacation. We offer employee dental, vision, life, and disability insurance paid at 100%, and employee medical is paid at 90%. We have an outstanding 401(k) plan, an employee assistance program, and free parking. Our state-of-the-art, environmentally friendly non-smoking office is located in Peachtree Corners near shopping and restaurants, overlooking a lake along the new Greenway Path in Technology Park.
We invite you to check out our website at to learn more about us. Let ASHRAE be the right place to share your skills and enhance your résumé. Please send your résumé directly to hr@ashrae.org. Subject line MUST INCLUDE: Attn: Member Contact Assistant.
ASHRAE is an Equal Opportunity Employer, and all ASHRAE staff must show proof of being fully vaccinated against COVID-19. No calls, please.
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