Membership Assistant Job at ROCS Grad Staffing, Alexandria, VA

WlYxbHdmRU4vMGJVMHg5d2dOSTFhakFOUVE9PQ==
  • ROCS Grad Staffing
  • Alexandria, VA

Job Description

Why You Want to Work Here:

Join a mission-driven organization that values collaboration, flexibility, and exceptional service to its community. Enjoy a supportive hybrid work environment, competitive benefits for part-time employees, and opportunities to make a direct impact on member engagement and satisfaction. With a strong emphasis on professional development, work-life balance, and a team-oriented culture, this is an ideal role for someone who is passionate about customer relations and meaningful member experiences.

Responsibilities:

  • Serve as a key point of contact for member inquiries via phone and email, providing prompt and professional assistance.
  • Support the full membership lifecycle, including processing new applications, renewals, and batch transactions in coordination with internal departments.
  • Assist international members with applications and payments as needed.
  • Provide consistent phone queue coverage during business hours.
  • Collaborate on member recognition initiatives, including awards and anniversary campaigns.
  • Research and resolve undelivered mail issues by updating member addresses to ensure accurate communications and benefits delivery.
  • Work with the finance team to reconcile member transactions, process payments, and resolve billing discrepancies.
  • Support the development and maintenance of internal procedures and best practices for the department.
  • Gather member feedback and contribute ideas for improving member recruitment, retention, and engagement.
  • Manage the internal survey request process in coordination with stakeholders.

Requirements:

  • Associate degree or equivalent experience; bachelor’s degree preferred.
  • At least 2 years of customer service or membership support experience.
  • Excellent oral and written communication skills.
  • Strong organizational skills and the ability to manage multiple tasks and projects efficiently.
  • Collaborative, team-oriented mindset with a service-first approach.
  • High attention to detail and accuracy.
  • Proficiency in Microsoft Office applications (Outlook, Excel, Word, PowerPoint).
  • Experience with association management software (e.g., iMIS) is a plus.

Job Tags

Part time,

Similar Jobs

Sapphire & Co.

Junior Marketing Assistant Job at Sapphire & Co.

 ...youll play a vital role in supporting marketing campaigns, engaging with customers, and representing client brands. This is an entry-level, on-site position ideal for someone eager to break into the marketing industry and gain hands-on experience in a collaborative environment... 

HIRESIGMA

Tax Director Job at HIRESIGMA

 ...and attributes: ~ Current CPA license is required ~8 years experience in public accounting, demonstrating proven progression in tax return complexity, scope and research ~ At least 2 (two) years representing clients before taxing authorities ~ Minimum of 1 (one... 

HINES NUT COMPANY

Truck Driver Job at HINES NUT COMPANY

 ...committed to maintaining high standards in all our operations. Role Description This is a full-time, on-site role for a Truck Driver located in Dallas, TX. The Truck Driver will be responsible for driving trucks, loading and unloading deliveries, ensuring... 

State Farm

Agent - Existing Business Assignment Job at State Farm

 ...ve ever had the desire to run your own business, but didn't know where to start, this could be the opportunity for you. No prior experience as an insurance agent is required. As an agent, your daily activities and responsibilities may vary based on your vision for your... 

Onward Search

School SLP / SLPA Job - Full Time Job at Onward Search

 ...Department of Regulatory Agencies (DORA) DOE SSP- Special Service Provider What We Offer: Competitive pay and benefits package (medical, dental, vision) Weekly pay Access to a wide network of schools and districts for diverse placement options. Streamlined...