Job Description

Company Description

TE'AMO BOBA & DESSERT is an AAPI women-owned bubble tea and dessert cafe franchise located in Chicago, IL. Recognized by the Chicago Tribune for having the Best Non-alcoholic Drink Menu in 2023, we specialize in high-quality bubble tea made with organic and natural ingredients, paired with unique Asian fusion desserts like cheesecake baos, cakes, and mochi donuts. TE’AMO currently has 19 operating locations with 3+ more coming across the U.S. and is expanding rapidly.

Role Description

This is a full-time on-site role. We are seeking a knowledgeable and proactive Operations Manager with 3-5 years of business experience and a solid background in the food and beverage industry. The ideal candidate will possess strong communication and problem-solving skills, demonstrating an ability to manage daily operations efficiently and effectively, driving sales increase.

Location: Chicago, IL

Key Responsibilities:

Operational Management:

• Oversee day-to-day operations to ensure the smooth functioning of TE’AMO stores.
• Implement and monitor operational policies and procedures to enhance efficiency.
• Update SOPs, regulations, checklists, and other documents to reflect changes; train store managers on execution.
• Supervise store managers, ensuring they understand and perform their duties effectively and in a timely manner.
• Analyze operational performance and develop strategies for improvement.
• Supervise the completion of every store's cycle counting sheets at the beginning of the month.
• Manage budgets, overseeing each store’s labor cost, food cost and store related costs to ensure it remains within budget.
• Conduct monthly evaluations and meetings with store managers to plan for future trends.
• Prepare for new store openings, including setting up POS systems, delivery platforms, hiring, training, and other related tasks.
• Foster effective communication across all internal teams.

Quality Control and Customer Satisfaction:

• Coordinate with various teams to ensure quality control and customer satisfaction.
• Routinely check each store to ensure cleaning, customer service, and quality control meet company standards.
• Oversee every store’s review platform, addressing issues promptly.
• Ensure the smooth launch of new products and policies; make announcements to every store, supervise, and follow up to ensure success.

Staff Management and Training:

• Exhibit excellent leadership, relationship, and conflict management skills.
• Hire and set training plans for new managers; keep track of manager training progress and report back to the management team.
• Manage job postings on hiring platforms and facilitate each store with hiring needs.
• Provide coverage for urgent shifts.
• Monitor store cameras and store group chats to help resolve issues.

Inventory and Ordering:

• Supervise the daily dessert orders and weekly inventory orders for all stores, placing orders for certain stores if necessary.

Sales and Strategic Planning:

• Develop and execute plans to increase store sales; help each store meet sales targets.
• Collaborate with senior management on strategic planning and business development.

Work Schedule:

• Full-time position, 6 days a week, with one day off.
• Availability to work a variety of shifts, including days, evenings, and weekends.

Qualifications:

• Servsafe food manager certification required.
• Possess a valid driver's license.
• 3+ years of F&B operations and management experience required, with a proven track record of managing operations and leading teams.
• High school diploma required; Bachelor's degree preferred.
• Schedule/timesheets/labor management experience required.
• Self-motivated, with high initiative and results-oriented.
• Able to work effectively and efficiently both independently and collaboratively.
• Able to recognize and analyze problems, set goals, create plans, and convert plans into action to solve problems.
• Must be effective in handling problems and take a proactive approach to identify and prevent problems.
• Detail-oriented with excellent organizational skills.
• Proficient in Microsoft Office (Excel, Word) and able to learn and adapt to new systems quickly.
• Ability to multitask and handle high-pressure situations.
• Knowledge of industry regulations and standards.
• Willingness to commute to different locations and work a variety of shifts, including days, evenings, and weekends, and travel as needed for work-related functions and training.

Job Tags

Similar Jobs