Oracle Service Cloud Analyst Job at Brooksource, Chicago, IL

WlZ0cXpmRU4vRS9jMHhCd2g5aytiVElPVGc9PQ==
  • Brooksource
  • Chicago, IL

Job Description

Oracle Service Cloud Analyst

Contract: 12 months (strong extension/conversion potential)

Work Model: Hybrid: flexible/minimal onsite days

Overview

Exelon’s Customer IT team is scaling up its Oracle Service Cloud platform—and needs additional bandwidth for both ongoing operations and project work. You’ll support monthly releases, drive targeted enhancements, assist on integrations, handle light configurations, and contribute to ticketing and incident workflows to keep the CX interface at peak performance.

What you’ll do

  • Assist on feature rollouts: new modules, business-rule tweaks, and UI enhancements
  • Support proof-of-concepts, configuration design sessions, and UAT activities
  • Apply minor updates to workspaces, business rules, routing logic, and knowledge articles
  • Contribute to ticket triage, escalation, and resolution workflows in ServiceNow
  • Document incident details, coordinate with support teams, and track SLA performance
  • Collaborate on integration tasks (SOAP/REST or middleware) and simple client-side scripts (JavaScript/PHP)
  • Aid in enhancing and maintain the CX agent UI that surfaces billing and customer data
  • Provide input to build or refine automation pipelines (CI/CD for configurations)
  • Produce clear runbooks, release notes, and end-user guides
  • Aid in routine platform updates
  • Prepare change-board materials, secure approvals, and communicate rollout plans

Core qualifications

  • 3+ years of Oracle (CX) - Service Cloud (RightNow/B2C Service) administration in an operations or project-support role
  • Hands-on with Service Cloud modules (Knowledge, Chat, Agent Desktop, Portal) and routine change-control processes
  • Familiarity with integrations (SOAP/REST APIs or middleware like OIC/Boomi) and basic scripting (JavaScript, PHP)
  • Demonstrated success coordinating multi-environment releases and supporting UAT cycles

Valued (not required)

  • Oracle B2C Service Implementation Specialist or OCI Foundations certification
  • Integration Cloud Specialist, ITIL Foundation, or ServiceNow Administrator
  • Experience with Oracle Integration Cloud, Boomi, or MuleSoft
  • Familiarity with automation tools (Terraform, Ansible) for environment provisioning
  • Prior exposure to utility or large enterprise environments

Job Tags

Contract work, Flexible hours,

Similar Jobs

G&E Partners

Senior Project Manager - Mission Critical Job at G&E Partners

 ...clients and key stakeholders, proactively addressing concerns and ensuring overall satisfaction throughout the project lifecycle. Contract Management: Negotiate contracts with suppliers, clients, and subcontractors, ensuring alignment with project goals and favourable... 

Meiborg Companies

Driver Dispatcher Job at Meiborg Companies

 ...company, Meiborg provides safe and reliable transportation services to a diverse group of customers...  ...Position Purpose : The purpose of a Driver Leader is to schedule freight deliveries...  ...benefits package including Medical, Dental, Vision, and Rx ~ PTO benefits... 

Onward Search

Freelance Digital Art Director [78350] Job at Onward Search

 ...staffing and talent solutions company that helps professionals find top jobs with the nations leading brands. We are seeking a Digital Art Director for a 6 month contract with a prestigious media and publishing company based in NYC. This role works Onsite 4 days/week... 

Medical Services of America

Licensed Practical Nurse Hospice Job at Medical Services of America

 ...Medi Home Health & Hospice , a proud member of Medical Services of America family, currently seeks a LPN to make for our Hospice...  ...Fauquier) VA. The LPN is responsible for performing selected nursing care under the direction of a registered nurse. Provides skilled... 

Valley Children's Healthcare

Nurse Practitioner or Physician Assistant - Pediatric Surgery Job at Valley Children's Healthcare

 ...Practitioner or Physician Assistant in the Pediatric Surgery Clinic. The Advanced Practice...  ...skill and competence in the provision of health care directly to the patient, family or community...  ...you enter the doors, you will feel at home. They have a strong presence in the...