Patient Care Technician Job at Mindful Health Solutions, Seattle, WA

WkYxdHcvQU44RUhRMHgxMmhkTTFhVElKUUE9PQ==
  • Mindful Health Solutions
  • Seattle, WA

Job Description

Patient Care Technician - Seattle and Tacoma

About the role:

Working in a high-volume medical office, the Patient Care Technician - Seattle and Tacoma will spend three days in clinic at our Seattle clinic and two days in our Tacoma clinic. As the patient care technician, you will provide friendly customer service while administering interventional mental health treatments that can include Transcranial Magnetic Stimulation (TMS), Esketamine and IV Ketamine therapies. In addition, Patient Care Technicians are responsible for contributing to all administrative aspects of the practice, including but not limited to scheduling, insurance verification, collections management and patient check in/check out.

Benefits

  • Company-paid training and certification in TMS and Esketamine administration (training and certification must be successfully completed within 3 months of hire date).
  • No weekends
  • 7 paid holidays + 1 Float Holiday per year.
  • Competitive Paid Time Off (PTO) accrual structure.
  • Employee Benefits available to Full-Time team members.

Responsibilities

  • Ensure compliance with HIPAA and confidentiality regulations.
  • Provide compassionate patient care, building trust and rapport, especially with patients facing mental health challenges like depression and anxiety.
  • Perform TMS treatments following physician protocols; setup, monitor, and document sessions to optimize patient comfort and treatment efficacy.
  • Address and resolve issues related to patient comfort, coil contact, and TMS system setup during treatments.
  • Administer psychiatric rating scales and provide guidance to patients on completing them accurately.
  • Maintain accurate schedules, patient demographics, and insurance information.
  • Collect deductibles, co-insurance, and co-pays from patients.
  • Manage multiple phone lines and respond to email inquiries from current and prospective patients promptly.
  • Scan medical documents and ensure the integrity of records in Electronic Medical Records software.

Qualifications

  • Deliver exceptional customer service to prospective patients, ensuring a superior experience. Strong customer service acumen and a confident phone presence are essential.
  • Excel in multitasking with meticulous attention to detail, consistently bringing tasks to successful completion.
  • Proficiency in Microsoft Word and Excel, coupled with robust computer and data entry skills, is mandatory.
  • Demonstrate outstanding written, verbal, and organizational abilities.
  • Foster excellent communication and collaborate effectively within a team environment.
  • Engage professionally with current and potential patients, clinic staff, physicians, and support departments.
  • Uphold office standards for professional appearance and conduct, with a keen focus on patient confidentiality and sound judgment.
  • Preferably hold an Associate’s or Bachelor’s degree; however, candidates with experience in patient care, medical offices, or customer service will receive strong consideration.

Pay range: $24.00 to $26.00 per hour. This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. The employee may be eligible for bonuses and other forms of compensation.

About the Company: Mindful Health Solutions is a leading outpatient psychiatry group practice dedicated to freeing patients from the burden of mental illness. We are transforming outpatient mental healthcare by providing the most advanced, evidence-based treatments available, including Transcranial Magnetic Stimulation (TMS) and Esketamine therapy. TMS is a highly effective, non-invasive, FDA-cleared therapy for drug resistant depression. Esketamine is an FDA-approved, prescription nasal spray for patients with treatment resistant depression. Led by nationally recognized clinical experts in psychiatry and entrepreneurial healthcare business leaders, we offer compassionate, comprehensive mental healthcare. Our team-based work culture of learning, growth and innovation supports our core values of Accountability, Credibility and Transparency. Our medical clinics are specifically designed to provide our patients, practitioners, and employees with a modern, relaxed, people-centered experience.

Job Tags

Hourly pay, Holiday work, Full time,

Similar Jobs

Henry Jacques

Sales Advisor Job at Henry Jacques

About the Brand Maison Henry Jacques owes its excellence to a great tradition: French Haute Perfumery. Preserving its savoir-faire and incredible refinement, the Maison has always followed its own path, driven by the thrill of innovation in defiance of convention and...

Medical Services of America

Licensed Practical Nurse Hospice Job at Medical Services of America

 ...Upstate , a proud member of the Medical Services of America family, is seeking an experienced Full-Time Licensed Practical Nurse (LPN) for our Hospice patients in Rock Hill, SC. As a member of the multidisciplinary team, the LPN is responsible for performing selected... 

Insight Global

Project Scheduler Job at Insight Global

 ...Position : Project Scheduler Location: Columbus OH Duration: 12 month contract to permanent hire Pay Rate: $45-49/hour, weekly pay Start Date: 6/9 Requirements: Bachelors Degree in construction management, engineering, or related Prior experience... 

The Judge Group

Front Desk Receptionist Job at The Judge Group

Job Description: The primary responsibility of the Customer Service Receptionist role is answering phones calls to assist individuals and provide solutions to those who are contacting Judge. The role serves as a professional representative for The Judge Group. The Customer...

The Crox Group

Warehouse Associate Job at The Crox Group

 ...JOB DESCRIPTION Title:- Warehouse Forklift Driver Location:- Farmers Branch, TX 75234 Rate:-$19-21 an hour Work Schedule:-...  ... High School Diploma or GED; and 6 months to 1 year related experience or on-the-job training Must be able to complete an internal...