Job Description

Full Time

Joslin Diabetes Center | Boston, MA

Schedule: Monday–Friday, 8:30 AM – 5:00 PM (No nights or weekends!) (40 hours)

Make a difference—and still make it home for dinner.

At Joslin Diabetes Center, patients are at the heart of everything we do—and so are our people. As a Patient Scheduling Coordinator, you’ll help others access life-changing care, all while enjoying a consistent weekday schedule and a healthy work-life balance.

Whether you’re welcoming a new patient, verifying insurance, or scheduling a visit with one of our expert providers, your role helps people feel supported, prepared, and heard from the very first phone call.

What You’ll Do

• Schedule appointments for both in-person and virtual visits using our NextGen system
• Register patients accurately by confirming demographics, insurance, and referring provider details
• Support our patients by updating demographic information, verifying insurance coverage, scheduling follow-up appointments, and gathering essential details to ensure a smooth and positive experience throughout their visit.
• Respond to external appointment requests promptly and professionally
• Help patients understand any steps they need to take before their visit, like securing referrals or preparing for copays
• Reach out to patients to fill open appointment slots and reduce waitlists
• Partner closely with colleagues and care teams to ensure a smooth scheduling process
• Always maintain patient confidentiality and a service-first approach

Is this you?

• You have at least 1 years of experience in a healthcare, medical office, or call center setting
• You’re comfortable using scheduling systems and navigating insurance details
• You can multitask while staying organized, calm, and kind
• You care deeply about helping people—and it shows in how you work
• You’re dependable, detail-oriented, and ready to be part of a mission-driven team

Why Joslin?

• Purpose-driven work – Help patients access the care they need, when they need it most
• Supportive team – Join a collaborative group that values respect, reliability, and kindness
• Room to grow – Build skills and explore future opportunities within a leading health system
• Work-life balance – Enjoy a steady Monday–Friday schedule with evenings and weekends free, plus hybrid flexibility after training
• Stability & reputation – Be part of a nationally recognized center and trusted healthcare system (Beth Israel Lahey Health)

Additional Information

All Joslin employees are required to be vaccinated against COVID-19 and influenza, in accordance with our commitment to patient and staff safety.

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