Job Description
Full Time
Joslin Diabetes Center | Boston, MA
Schedule: Monday–Friday, 8:30 AM – 5:00 PM (No nights or weekends!) (40 hours)
Make a difference—and still make it home for dinner.
At Joslin Diabetes Center, patients are at the heart of everything we do—and so are our people. As a Patient Scheduling Coordinator, you’ll help others access life-changing care, all while enjoying a consistent weekday schedule and a healthy work-life balance.
Whether you’re welcoming a new patient, verifying insurance, or scheduling a visit with one of our expert providers, your role helps people feel supported, prepared, and heard from the very first phone call.
What You’ll Do
- Schedule appointments for both in-person and virtual visits using our NextGen system
- Register patients accurately by confirming demographics, insurance, and referring provider details
- Support our patients by updating demographic information, verifying insurance coverage, scheduling follow-up appointments, and gathering essential details to ensure a smooth and positive experience throughout their visit.
- Respond to external appointment requests promptly and professionally
- Help patients understand any steps they need to take before their visit, like securing referrals or preparing for copays
- Reach out to patients to fill open appointment slots and reduce waitlists
- Partner closely with colleagues and care teams to ensure a smooth scheduling process
- Always maintain patient confidentiality and a service-first approach
Is this you?
- You have at least 1 years of experience in a healthcare, medical office, or call center setting
- You’re comfortable using scheduling systems and navigating insurance details
- You can multitask while staying organized, calm, and kind
- You care deeply about helping people—and it shows in how you work
- You’re dependable, detail-oriented, and ready to be part of a mission-driven team
Why Joslin?
- Purpose-driven work – Help patients access the care they need, when they need it most
- Supportive team – Join a collaborative group that values respect, reliability, and kindness
- Room to grow – Build skills and explore future opportunities within a leading health system
- Work-life balance – Enjoy a steady Monday–Friday schedule with evenings and weekends free, plus hybrid flexibility after training
- Stability & reputation – Be part of a nationally recognized center and trusted healthcare system (Beth Israel Lahey Health)
Additional Information
All Joslin employees are required to be vaccinated against COVID-19 and influenza, in accordance with our commitment to patient and staff safety.
Job Tags
Full time, Remote job, Night shift, Weekend work, Afternoon shift, Weekday work, Monday to Friday,