Job Description

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!

Job Title & Role Description:

The Psychiatric Mental Health Nurse Practitioner (PMHNP) is responsible for delivering high-quality, patient-centered, comprehensive psychiatric care in a telemedicine setting. You will triage patients via phone or video appointments, and occasionally visit patients in person to provide medically necessary care. You will work closely with interdisciplinary teams to coordinate care, support treatment planning, and ensure the best outcomes for patients with complex behavioral health needs. The PMHNP will be a key player in ensuring that patients receive timely, effective, and compassionate care, with a focus on providing the best possible experience in a virtual healthcare setting.

Skills Required:

• Strong background in psychiatric care, with the ability to manage complex cases involving behavioral health, social, and physical needs.
• Comfortable and skilled in delivering care through telemedicine platforms, ensuring effective communication and a positive patient experience.
• Ability to provide compassionate care while addressing the unique needs of each patient, including medication management and treatment coordination.
• Works effectively with interdisciplinary teams to develop and implement treatment plans, and coordinates care across various providers.
• Ability to independently assess and address challenges in patient care, reaching out for support when necessary.
• Knowledge of clinical documentation standards for billing and risk adjustment, with attention to detail in record-keeping.
• Experience with therapeutic interventions such as Motivational Interviewing (MI), trauma-informed care, and person-first approaches.

Key Behaviors:

Compassionate Caregiver: 

• Demonstrates genuine care for patients, fostering trust and providing a positive experience in virtual and in-person interactions.

Collaborative Team Player: 

• Works effectively with internal and external care teams to support comprehensive patient care.

Patient Advocacy: 

• Ensures that the voice of the patient is heard and respected, advocating for their needs and preferences in treatment planning.

Adaptable and Flexible: 

• Comfortable navigating changing priorities and adapting care strategies to meet evolving patient needs.

Detail-Oriented: 

• Ensures thorough and accurate documentation, follow-up, and medication management to maintain quality and compliance.

Continuous Learner: 

• Maintains a commitment to ongoing professional development and learning in the ever-evolving telemedicine and psychiatric care landscape.

Competencies:

Clinical Knowledge and Skills: 

• In-depth understanding of psychiatric care and mental health, with the ability to apply evidence-based practices in a telehealth setting.

Telemedicine Communication: 

• Skilled at delivering care via virtual platforms, ensuring a high standard of patient engagement and communication.

Cultural Competence: 

• Ability to work with patients from diverse backgrounds, ensuring sensitivity to cultural and social factors that may impact care.

Problem-Solving and Critical Thinking: 

• Demonstrates strong clinical judgment and decision-making in complex cases, providing appropriate care in a timely manner.

Interdisciplinary Collaboration: 

• Experience working with a variety of healthcare professionals to deliver coordinated care for patients with complex health needs.

Regulatory Knowledge: 

• Familiarity with clinical documentation, billing standards, and risk adjustment requirements in a healthcare setting.

Multi-State Licensure: 

• Willingness to become licensed in multiple states, ensuring the ability to provide care across various jurisdictions.

Upward Health is proud to be an equal opportunity employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.

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