Job Description

Who is AMS?

Association Management Solutions (“AMS”) is a woman-owned, forward-thinking association management company based in Fremont, California. Unfamiliar with association management? We provide strategic guidance, administrative support, event planning, and infrastructure to a wide variety of organizations worldwide. We’ve been doing that for more than 25 years with an incredible group of people who make our success possible. Our employee retention rate is a testament to the strength of our community and our company ethos; most employees have been with AMS over ten years! We love adding new members to our team who can grow with the company!!

Who is perfect for this role? 

Are you an organized person who enjoys meeting new people and helping others, appreciates a good challenge, and wants to learn and expand your skills? Then you might be perfect for this position!

We are seeking a highly motivated Program Manager to join our team. This role will be front and center with our client's leadership, and must bring a positive ‘can-do’ attitude. This role includes administrative support as well as a number of day-to-day client tasks. You will work closely with an internal team who loves working together to provide excellent service for our client. This position reports to the Director of Leadership Operations.

We have a strong team made up of local (Bay Area) and remote employees. Local team members generally meet together in our office twice a month, but the rest of the time, we are all in frequent contact via Slack, Zoom, etc. Having a team that works together well is essential to our success; everyone should be able to help out and support each other, even when we're not face-to-face.

What will I be doing in this role? 

You will…

• Provide board-level support to our steering groups
• Take minutes at regularly scheduled client teleconferences
• Manage multiple calendars and schedule meeting requests
• Administer our travel grants program, including collating applications, managing budgets, and acting as the primary point of contact for individuals seeking travel funding to attend our meetings
• Respond to general inquiries via email and dispatch requests to other staff using an online ticketing system
• Manage client email lists and websites
• Other duties as assigned.

Compensation: $60K - $70K, based on experience, with benefits

Preferred candidate location: San Francisco Bay Area

Position Requirements:

• Full time
• International/Domestic travel (approximately 10-12 days at a time, 3 times a year)
• Valid passport required

What qualifications do I need?

You have…

• A passion for providing excellent customer service
• Strong organizational skills: you can perform and prioritize multiple, constantly changing tasks concurrently while maintaining excellent attention to detail
• Excellent communication and time management skills with a proven ability to meet deadlines
• Knowledge of Google Workspace or similar software suites
• Familiarity with online conferencing platforms like Webex and Zoom
• A positive attitude and the desire to work collaboratively
• The ability to thrive in both busy, dynamic environments and quieter, more independent environments
• Strong computer skills and a knack for learning new programs
• Flexibility and adaptability
• A proactive spirit and the willingness to take the initiative on a variety of projects
• A minimum of 5 years experience in a high-level administrative support position

We have great benefits! 

In addition to providing a rewarding and challenging job, AMS offers:

• Health care for you and your family
• 401(K) plan
• Paid vacation days and holidays
• Maternity and parental leave
• Flexible spending program
• Employee referral bonus program
• Employee assistance services
• Learning opportunities and tuition reimbursement
• Adoption assistance
• A fun, collaborative work environment

Our most valuable resource is our people: upbeat, creative thinkers who care equally about doing excellent work and developing a culture that's phenomenal for all our employees.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

A limited number of the best-qualified candidates will be invited to the next step of the selection process.

We regret that due to the high level of inquiries, we cannot respond to all applicants.

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