Job Description

Do you love building and driving in unchartered territory? Do you get excited about creating new processes from scratch? Are you the type of person that gets "bored" doing the same thing every day and thrives in slight chaos?

If you're nodding your head reading this, you should definitely consider this brand-new role that will put all your creative and scrappy powers to use and let you fire on all cylinders!! Not only that, you will also have lots of runway with opportunity for upward mobility with an amazing group of people. This is a good one! You will LOVE this opportunity :)

As a regional Operations Manager, you will oversee our several veterinary clinics and support the hospital teams as they continue to grow and provide excellent veterinary care. Your entire focus will be on making the clinics GREAT, which will involve:

• Building an amazingly talented team and taking care of people
• Practicing high-quality veterinary medicine
• Delivering an exceptional client experience
• Managing an efficient workflow and strive for operational excellence
• Growing patient volume, allowing for reinvestment in the teams

Key Responsibilities Include:

• Manage, hire, mentor, and drive performance of Hospital Leaders
• Ensure a positive client experience at clinics and step in to help with negative client situations
• Lead efforts to develop fantastic relationships with Care Partners (referring hospitals) and regularly interface with them to ensure we continue to earn their referrals
• Partner with Marketing Team to drive growth at each clinic and ensure the clinics are supported with both company and clinic-level marketing initiatives
• Manage and drive financial performance across clinics, which includes budget tracking, KPI tracking, and clinic-level people initiatives to improve performance
• Help set clinic-level goals that align with goals in partnership with PMs/MDs
• Assist with clinic recruiting and ongoing people management and onboarding needs
• Assist PMs and MDs with human resource issues and situations
• Ensure medical excellence across clinics in partnership with the Chief Medical Officer
• Lead and drive team training initiatives to ensure growth and development of nursing teams
• Ensure SOPs and best practices are being followed across clinics
• Collaborate with Director of Operations and CEO to find opportunities for workflow improvements within the clinics
• Spend regular time in each clinic with teams (at least 75% of week should be in-clinic)

We are looking to hire a growth-oriented person who is proactive, organized, detail-oriented, productive and great with people. The ideal candidate is eager to learn and grow and is excited about the idea of joining a fast-growing company with a big vision and ambitious growth plans. This person has an entrepreneurial mindset and thrives in a fast-paced, high-growth environment and is happy to roll up their sleeves and work in the trenches with the team, ideally, with the following qualifications:

• 5+ years in pet healthcare
• 3+ years of multi-site operational and/or management experience in a fast-growing industry, ideally veterinary
• Managed multiple hospitals (3+) in prior roles
• Former veterinary practice manager is a plus
• Four-year degree preferred but not required

If this sounds right up your alley - we want to talk to you today!

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