Job Description

Position Summary:

The Repair Service Coordinator is responsible for monitoring the repairing process of our aircraft parts with outside vendors. The ideal candidate will work closely with the Technical Group to ensure parts are repaired within company expectations and industry standards. This position must be able to communicate effectively with our vendors to place and negotiate orders while ensuring that our orders are expedited promptly and according to deadlines.

Duties & Responsibilities:

• Work closely with component repair shops to ensure the repair orders are completed on time.
• Act as liaison between technical group, repair shop, sales team, and customer for proper communication of repair order status.
• Raise Repair orders as required from forecast demands or as requested by the Engine Sales Team.
• Requests for quotations, estimating potential work, formulating proposals, supporting active projects, and all other aspects required to support Engine team.
• Evaluate and review repair cost estimates from vendors to ensure repair cost is at its lowest as possible. Negotiate with vendors as necessary.
• Input of all required information and enter quotes from repair shops into Unical’s web portal RO module or Quantum as process required.
• Plan, coordinate, and communicate with vendors on various project details and statuses.
• Evaluate and review repair work scope from vendors to ensure the repair is done per customer and company requirements.
• Coordinates dispatch of all repairs with warehouse personnel and updates shipping information on invoices to coordinate with sales personnel.
• Assisting of Drop-shipment process as required by the Engine Sales Team providing all correct approved release and workshop paperwork to enable the process to be performed smoothly.
• Solve problems independently that arise within the repair cycle.
• Other duties as assigned.

Required Qualifications:

• High School Diploma or Equivalent
• 3+ years of planning & organizing workflow
• Ability to develop strong client relationships and adjust as needed for each customer
• Knowledge of “back-office” computer systems
• Attention to detail
• Strong written and verbal communication skills
• Analytical abilities and aptitude in problem-solving
• Ability to organize and prioritize various tasks and assignments
• Able to thrive in a fast-paced environment while maintaining priorities and meeting deadlines
• Proficiency in Microsoft Word, Excel, and Outlook skills

Preferred Qualifications:

• Associate degree in Business Administration or a related field

Travel:

• Must be able to travel 10% of the time.

Language:

• Ability to read, write, speak, and understand English.

Physical Demands:

• Ability to sit for long periods of time working with a computer.
• Ability to lift/carry 10 lbs.
• Carrying, Walking, Pushing, Climbing, Reaching

Working Conditions:

• This position primarily works in an office environment on occasion visit the onsite warehouse and/or aviation repair shop environment.

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