Job Description

Retail Account Manager

Who We Are

Everyone has their own journey. For Greg and Joanne Starkman, their path was illuminated by their love for family, health and beauty for people and the planet. When the seasoned beauty professionals were learning to navigate busy careers and raising a family with a special-needs daughter, the most memorable advice they received was, “trust your inner sense."

Fueled by passion, personal purpose and a call to service, the visionary couple founded Innersense Organic Beauty in 2005, bringing the highest quality organic ingredients and pure actives to professional hair care.

Innersense Organic Beauty is an award-winning global leader in hair care with a complete range of safe, sustainable, and cruelty-free products that deliver pure performance and salon-quality results. As a B-Corp certified company, Innersense is committed to a path of integrity, transparency and well-being for people and the planet.

Retail Account Manager

As a Retail Account Manager (RAM), you will be responsible for maximizing sales and achieving company business objectives within the defined territory, ensuring excellence in selling, training/education, customer service, merchandising and operations. Reporting to the Head of Retail, the RAM will manage the retail business for Innersense within National and Retail Accounts. This position will develop and build strong relationships with Retailer Field and Store Leaders to maintain excellent client service with their stores.

Responsibilities

Sales & Management

• Ensure assigned territory is exceeding sales targets
• Responsible for direct supervision and selling/education support of 40 plus doors to be visited on agreed upon schedule with manager.
• Create and execute event strategy to drive results – minimum of 4-5 store led events per month within territory. Corporate supported events to be hosted 3-4 times per year.
• Optimize in-store merchandising and brand presentation.
• Conduct regular inventory checks and elevate any issues to store leadership and corporate sales teams as needed.
• Monitor sales reports weekly to identify areas of opportunity and create strategic support plans based upon results.
• Meet regularly with store management teams to conduct Brand Business Review Meetings and plan strategically to deliver defined results for retail objectives.
• Must adhere to retailer guidelines for in-store presentation, parameters for store visits, and other needs as outlined in retailer-provided guidelines
• Partner with Innersense Sales Coordinator & Professional Educators to provide selling expertise and optimize scheduled support days.
• Complete all reporting as outlined in-store visit expectations for the week
• Other duties as assigned

Sales & Education

• Execute best in class Sales and Education visits, high-touch store and staff training, district-level cluster trainings, morning touch bases to increase Sephora cast love and selling skills.
• Host education programs designed to enhance sell through and growth of the retail business.
• Fully understand the retailer and Innersense launch and activation calendar to efficiently drive business, e.g. store events, retailer animations, seminars & trainings.
• Become an Innersense brand expert staying on top of product knowledge and brand activities, delivering this expertise to all cast members and clients.
• Other duties as assigned

Remote Door Support

• Responsible for virtual communication and support of remote door locations that are assigned. These may reside outside of the local territory.
• Travel to remote locations for in-person quarterly support as aligned with manager
• Establish “remote” relationships – becoming a reliable source of information and problem-solving for the retail team.
• Track retail sales (and services if applicable) using defined metrics to evaluate the business
• Timely return of all phone calls, e-mails and communication from both retail partners and corporate team
• Other duties as assigned

Skills and Requirements:

• Proven history of sales goal achievement within the cosmetics industry
• Experience with, and full understanding of, key retailers
• Demonstrated ability to inspire, coach and educate others; Ability to work collaboratively and build positive/effective business partnerships, even in difficult situations
• A stylist license is preferred, but not required
• 4+ years managing across multiple doors in a retail-centric environment – preferably with direct experience working with specialty retailers
• Self-motivated and able to work independently
• Excellent time management and prioritization skills
• Exceptional communication skills (presentation/verbal/written)
• Strong initiative and follow-through
• Respects and works effectively with diverse people
• Proven leader with flexibility and ability to function in a fast-paced environment
• Expert knowledge of company products
• Must have proof of insurance, a current and valid driver’s license
• Must be available to work a minimum of 2 weekend shifts per month and 2 office days per month. May include some evenings
• Must be available for travel 60 to 70% of the time within a defined territory
• Must be able to stand for up to 8 hours
• Must be able to drive a car for extended periods of time
• Must be able to lift, push and pull up to 30 lbs.

This is a regular, full-time, salaried, remote position in the New York City area.

Target Salary Based on Experience

The standard range for this position is $70,000 - $80,000 per year, plus bonus.

Compensation offered will be determined by factors such level, job-related knowledge, skills, experience, and competitive bonus achievement. Certain roles may be eligible for variable compensation and benefits.

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Innersense Organic Beauty offers a generous benefits package that includes: Competitive Compensation, Medical, Dental, Vision, Parental Leave, Flexible Spending Accounts, 401k program with match, Paid Time Off (including holidays and Volunteer Days), and Life Insurance for all eligible employees. Applicants must be at least 18 years old to apply.

Innersense Organic Beauty is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, race, and any other characteristic protected by State and Federal law.

We thank you for your interest in a career opportunity with Innersense Organic Beauty. Due to high volume, only those applicants selected for an interview will be contacted.

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