Job Description

Our retail client is looking for a Sales Operation Coordinator with dropship, inventory management, sales operation experience for a 40hr/wk role, on-site 5 days/wk in Fremont . The role involves a variety of tasks related to order processing, dropship order management, inventory control, and managing e-commerce platforms.

Responsibilities:

Order Processing (ERP/EDI):

• Process customer orders in ERP and/or EDI systems, ensuring accuracy in tracking inventory and shipment details.
• Collaborate with teams to verify stock availability and secure necessary inventory for orders.
• Invoice completed orders and provide tracking information to customers.

Inventory Management:

• Monitor inventory levels and update systems to reflect current stock status.
• Coordinate with other team members to check stock availability and replenish inventory when needed.

Product Setup & Reporting:

• Assist with the setup of new products in systems.
• Generate and analyze operational reports to ensure seamless workflows.

Dropshipping Fulfillment:

• Manage dropshipping operations, primarily fulfilling orders for Pottery Barn through EDI systems.
• Oversee order fulfillment process, ensuring timely shipment and accurate data entry.

Shopify Operations (20-30%):

• Provide occasional support for Shopify-related tasks and processes.

Marketing Copy & Product Descriptions:

• Write compelling and accurate product descriptions for listings, including high-quality content for Pottery Barn (approximately 10 hours per month).
• Ensure descriptions align with brand voice and enhance customer experience.

Requirements:

• 2+ years of experience in sales operations or coordination.
• Familiarity with eCommerce tools/platforms such as Shopify, Commerce Hub (now Rhythm), SPS Commerce, Vendor.net, Wayfair, and Houzz.
• Strong English language and writing skills are essential.
• Familiarity with ERP and EDI systems for order processing, inventory tracking, and invoicing.
• Previous experience in inventory control or operational functions is highly desirable.
• Basic understanding of dropshipping processes preferred.
• Detail-oriented and organized, with strong problem-solving skills.
• Ability to run and interpret reports for operational efficiency.

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