Job Description

Sales Order Management & Customer Support

Delta, founded in 1971, is a global provider of power and thermal management solutions. Its mission statement, "To provide innovative, clean and energy-efficient solutions for a better tomorrow," focuses on addressing key environmental issues such as global climate change. As an energy-saving solutions provider with core competencies in power electronics and automation, Delta's business categories include Power Electronics, Mobility, Automation, and Infrastructure.

About the role:

Sales Order Management & Customer Support

This role focuses on sales order management, customer support, internal coordination, reporting, and process improvement. The position serves as a bridge between customers, sales teams, and internal operations, ensuring smooth order fulfillment, timely communication, and efficient sales processes.

Key responsibilities :

Sales Order Management & Customer Support

• Process and manage customer orders, ensuring accuracy and timely execution.
• Respond to customer inquiries related to products, pricing, order status, and delivery timelines.
• Follow up on open issues and provide proactive updates to both customers and sales teams.
• Act as a key point of contact for assigned customer accounts.

Internal Coordination & Fulfillment Support

• Coordinate with supply chain, logistics, production, and quality teams to ensure on-time order fulfillment.
• Monitor and resolve delivery delays, inventory issues, and operational bottlenecks.
• Ensure all internal stakeholders are aligned on order status, changes, and special requirements.

Sales Reporting & Forecasting

• Prepare and analyze sales reports, including performance metrics, order trends, and backlog.
• Support sales forecasting activities by tracking pipeline data and customer demand.
• Generate customized reports and dashboards for sales and management reviews.

Sales Presentation & Communication Support

• Create and update sales presentations and customer-facing documents.
• Assist in preparing materials for client meetings, internal reviews, and business development efforts.
• Maintain well-organized sales documentation and databases.

Process Improvement & Administrative Support

• Recommend process improvements to enhance sales efficiency and customer experience.
• Assist in organizing customer visits, training sessions, and internal meetings.
• Handle various administrative and support tasks to enable smooth day-to-day operations.

Minium Qualifications :

• 2+ years of experience in sales support, customer service, or inside sales roles.
• Strong knowledge of supply chain operations including order fulfillment, logistics, and inventory management.
• Experience working cross-functionally with internal teams such as production, logistics, and quality.
• Strong verbal and written communication for internal coordination and external customer interaction.
• Proficiency in Microsoft Excel (formulas, pivot tables), PowerPoint, and Word.
• Hands-on experience with ERP and CRM systems (e.g., SAP, Salesforce).
• Excellent organizational skills, attention to detail, and ability to meet tight deadlines.
• Bachelor’s degree preferred (or equivalent experience).

Preferred Qualifications :

• Familiarity with reporting tools, sales forecasting, and performance tracking
• Experience with OEM/ODM business models.
• Ability to analyze data, create reports, and present findings clearly.
• Strong problem-solving and critical-thinking skills in a cross-functional environment.
• Adaptability in a fast-paced and evolving business environment.

Benefit at Delta Electronics Americas : Life at Delta

EEO Statement :

Delta Electronics Americas is an Equal Opportunity Employer and is committed to compliance with all applicable federal, state, and local laws. Delta Electronics America is committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, national origin, disability, veteran status, or any other protected characteristic.

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