Job Description

Role: Security Agent

Role Overview:

The Store Security Agent is a key member of the boutique team, reporting to the Store Security Supervisor and/or Store Operations Manager. This role ensures the safety and security of clients, employees, and high-value inventory, proactively minimizing theft, fraud, and loss while maintaining a secure and welcoming luxury retail environment.

Requirements & Qualifications

• 5+ years of experience in retail loss prevention, security, or law enforcement .
• Proficiency in Microsoft Office and familiarity with security software/surveillance systems .
• Strong investigative and audit skills with a proactive approach to security risks.
• Ability to work assigned shifts , including evenings, weekends, and holidays.
• High ethical standards and adherence to internal policies and procedures .
• Strong communication and interpersonal skills , with the ability to work effectively with teams, supervisors, and clients.
• Escort clients and visitors to secure areas, such as restrooms, while maintaining strict security protocols.

Preferred Qualifications – Attracting Top Talent

• Experience in a luxury retail or high-end business environment – Previous security experience in luxury boutiques, high-end hotels, or private security for VIP clientele is highly desirable.
• Luxury Asset Protection Expertise – Candidates with a background in high-value asset protection (e.g., fine jewelry, luxury watches, or art collections) will have a strong advantage.
• Crisis Management & Emergency Response – Experience handling high-pressure situations, such as theft attempts, emergency evacuations, or dealing with high-profile individuals with discretion.
• Advanced Surveillance and Investigative Skills— Familiarity with CCTV analytics, behavioral profiling, and fraud detection techniques within a luxury retail environment.
• Executive Protection Training (a plus) – Background in VIP protection, law enforcement, or military security is a strong differentiator.
• Language Skills preferred – Multilingual candidates, particularly those fluent in French, Italian, Spanish, Arabic, or Mandarin

Prohibited Activities While on the Sales Floor:

• Use of personal phones or electronic devices.
• Leaning on display cases—Professional posture is required at all times.
• Leaving the sales floor without prior approval.
• engaging in long, casual conversations with clients or staff.
• Consuming food, gum, or candy while on duty.

BOH & CCTV Room Responsibilities

• Activate and deactivate the premise alarm system as required.
• Manage access control, including signing in vendors/non-store employees and activating/deactivating security fobs.
• Receive and process incoming packages under CCTV surveillance, ensuring compliance with security protocols.
• Monitor CCTV feeds, identify security breaches or technical issues, and report to the appropriate vendor or L/P manager as needed.
• Maintain visual security over BOH elevators and client restrooms, ensuring clients are never left unattended in restricted areas.
• Radios will coordinate between the sales floor and the CCTV room.
• Security inspections use a wand/metal detector to examine empty boxes and garbage before disposal.

Prohibited Activities While in the BOH/CCTV Room:

• Opening the BOH door without verifying the individual’s identity.
• Leaving CCTV surveillance unattended or visible to unauthorized employees.
• Allowing external vendors to remain unattended in secure areas.
• Handling, packing, or shipping store merchandise (this is the responsibility of the Sales Administration team).
• Opening incoming packages—all package inspections must be conducted under CCTV and performed by authorized personnel.

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