ServiceNow Operation Technology SME Job at Compunnel Inc., Hartford, CT

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  • Compunnel Inc.
  • Hartford, CT

Job Description

Job Description:

  • Good Understanding and hands on implementing Mid server configuration CMDB Discovery Service Graph Connector SGC.
  • Good knowledge and understanding on Networking concepts DMZ zone Public Private Hybrid Cloud environment etc.
  • Basic understanding on how Industrial control system works and OT network functions Idea on Purdue Model architecture.
  • Good to have Prior experience on implementing OT Visibility and OT Asset Management OT Service Management module in ServiceNow.
  • Experience on Populating OT Assets and Devices in CMDB for OT tables.
  • Experience setting up Integration with Industrial Defender Tool.
  • Experience on creating catalogue items workflow etc in ITSM process.
  • Basic understanding on Windows Linux/UNIX administrations and PowerShell scripting.
  • Moderate understanding on Database level architecture how to write SQL queries.
  • Basic understanding and ability to script automated processes Script includes Business rule script action etc.
  • Configuration and enhancements capability on the ServiceNow CMDB ITOM modular platform.
  • Develop ServiceNow ITOM configuration including CMDB Data alignment automated data population data import etc.
  • Document every development configuration and technical details prepare training material for project.
  • Good to have Implementing the CSDM framework for Operational Technology an end-to-end data alignment process document including CMDB CSDM process and procedures.
  • Develop training material and train necessary stakeholders on the new process and procedures.
  • Help in identifying issues gathering data analysing and presenting solutions.
  • Work closely with architect to ensure technically feasible solutions.
  • Represent project stakeholders throughout planning development and release processes.

Skills: ServiceNow CMDB, ServiceNow Connections, ServiceNow ITOM-Discovery, ServiceNow ITOM-Service Mapping, ServiceNow-Cloud Observability, ServiceNow ITOM-Governance, ServiceNow ITOM-Cloud Insights

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