Job Description

Member First Mortgage is seeking a Servicing Manager for our growing team! This hybrid position gives you the opportunity to work with our dynamic organization which has been recognized as one of the Best and Brightest companies to work for in the nation!

This position will direct loan servicing activity to meet established goals for the service, productivity, and quality of work. Directly responsible for the management and development of the Servicing Department staff.

Founded on the credit union philosophy of 'People Helping People', we have become the trusted full-service mortgage provider to over 200 credit unions across the U.S. This philosophy, along with our core values of honesty and integrity, make careers with Member First Mortgage dynamic and rewarding through our friendly and family-oriented culture that is dedicated to the growth and success of our employees.

Benefits We Offer:

• Generous and competitive healthcare packages
• Employer paid short-term and long-term disability
• Employer paid Life Insurance
• 100% Employer paid Vision
• 401K Plan with match
• 25 days PTO - no waiting periods!
• Award-winning culture that's fun and collaborative

Responsibilities:

• Directs daily operations of servicing department and supervises employees; hires, trains, assigns, disciplines, conducts performance appraisals and recommends salary adjustments and/or promotions.
• Effectively plans, organizes, directs, analyzes, and evaluates staff and processes to solve business issues and to develop solution-oriented recommendations.
• Works with Compliance and AVP of Servicing to ensure that needed and necessary changes are implemented to comply with any new or changed government, investor, and company regulations.
• Provides advice, counseling and solutions through staff and directly to customer inquiries.
• Works with managers, staff and other employees to meet customer needs in a responsive, efficient manner across department/branches.
• Researches and maintains accurate statistical records of department activity and relevant information.

Qualifications:

• Three to five years of similar or related experience. Mortgage servicing experience is required.
• A bachelor's degree, or achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree
• Strong relationship-building and member service skills
• Ability to influence, motivate, and inspire
• Ability to listen and communicate clearly and effectively, both verbally and in writing
• Proven ability to create effective reporting and communicate results to multiple audiences with actionable recommendations
• Strong analytical and problem solving skills; keen attention to detail
• Solid time management skills with the ability to organize, prioritize, and perform multiple tasks simultaneously; project management experience
• Experience in Black Knight servicing platform

If you are looking for a company that is dedicated to your success and is ethically motivated to help others, we encourage you to apply!

Job Tags

Similar Jobs