Job Description

POSITION SUMMARY:

Stateroom Attendant owns the guest’s in-stateroom experience, offering a seamless execution of premium service that is both exceptional and memorable. Stateroom Attendant must possess outstanding hospitality and communication. Paying keen attention to detail, Stateroom Attendant is held fully accountable for the quality of their guest’s experience. This individual will take full ownership and accountability for the maintenance and cleanliness of the guest stateroom. The Stateroom Attendant will ensure the flawless delivery of all amenities to the highest level of expectation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Maintain an assigned section of staterooms and corridors in a clean and orderly manner by performing the following essential duties and responsibilities:
2. Responsible for cost containment through the proper use, handling and maintenance and distribution of chemicals, supplies, equipment, stateroom amenities and consumable items.
3. Follows all daily, weekly, and monthly stateroom, bathroom, balcony, and corridor cleaning procedures to ensure standards are met.
4. Aware of and acquire the necessary knowledge to comply with the ship’s standard operation to assist guests and crewmembers with inquiries.
5. Maintains current knowledge of the ship’s regular events and special functions by reviewing all available data, including the daily newsletter, to provide guests with accurate information to answer questions.
6. Responsible to make beds, clean the bathroom, stateroom room and balcony in accordance with the “Save the Waves” program and following USPH (United States Public Health) guidelines.
7. Ensure that soiled linen and terry are sorted in linen bags as prescribed, ready for Linen-runner to collect and return to the laundry.
8. Empties and segregates trash and garbage and places it in designated containers.
9. Dust furniture, clean walls, ceiling, woodwork, wash windows, door panels, clean carpet, upholstery, floors, ceilings, draperies, windows, and room accessories. Sweep, scrub, and vacuum. Spray or fog carpet, upholstery, and accessories with fabric conditioners and protectors, deodorizers, and disinfectants.
10. Ensure that all glasses in the bathroom and stateroom are washed in the Dishwasher during every service. Replenishes daily supplies such as towels, amenities, stationary supplies.
11. Ensure that mini bar items are replaced daily by the Private Bar and that the receipt is presented in a Folder to the guest and sign docket handed back to Private Bar.
12. Receive guest laundry and dry cleaning and transport to laundry for processing. Return cleaned laundry to guest's stateroom and presents laundry bills.
13. Delivers canapés to the guest staterooms as requested.
14. Maintain all equipment such as vacuum cleaners, trolleys etc. in proper working condition.
15. Transport guest luggage to assigned areas during embarkation and disembarkation
16. Maintain cleaning supplies and equipment in good working order. Requisitions supplies and equipment when needed. Ensure that the work area is free from hazards to guests and other shipboard crewmembers.
17. Assists with Room Service whenever necessary.
18. During embarkation, greet the guests of their assigned sections and introduce themselves. Explain stateroom amenities and layout including mini bar, interactive system, and all available services onboard ship. Describe their function including duty hours and other available room services. May be assigned to the gangway to greet guests, if needed
19. Report to their workstation assignment on time and properly groomed and dressed according to standards. This includes a clean uniform, nametag, and any other uniform related item.
20. Report maintenance immediately to management.
21. Attend meetings, training activities, courses and all other work-related activities as required.

Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard crewmembers will be required to perform any other job-related duties assigned by their supervisor or management.

YOU MUST HAVE:

• More than 1 year of cleaning experience, preferably with shipboard experience in a luxury environment
• Knowledge of using and mixing a variety of cleaning agents and chemicals
• Ability to operate steam cleaning equipment, vacuum cleaner, and various hand and power tools
• Proficiency in Spanish or European languages
• Excellent customer service skills

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